UPS Ground Service Agent

Dnata; McAllen (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

dnata USA is seeking a ground handler in Texas to load and unload cargo on UPS flights, handling up to 70 lbs and coordinating cargo movements on aircraft. You will operate motorized equipment and read load sheets to ensure accurate weight and balance.

Compliance with TSA/FAA regulations, safety procedures, and ability to work flexible hours (including weekends) are essential for success in this role.

Qualifications

• High school diploma or GED; or twelve (12) months related experience and/or training; or equivalent combination of education and experience
• Ability to judge distance
• Ability to understand and follow safety instructions
• Ability to pass company, and Airport training classes
• Clear Airport SIDA & CBP
• Ability to pay attention to detail
• Adhere to safety practices and programs
• Ability to multitask
• Must be able to work flexible working hours (including weekends & holidays)
• Ability to lift up to 70lbs is required

Responsibilities

• Load and unload UPS flights.
• Lift cargo weighing up to 70 lbs. when loading and unloading aircraft, carts, and containers.
• Push and pull loaded and empty carts and containers during loading and unloading operations.
• Drive and operate motorized equipment, such as tugs and belt loaders.
• Read and interpret aircraft load sheets, checked baggage tags, and cargo labels.
• Ensure compliance with TSA and FAA regulations and policies.
• Complete safety checklists for motorized equipment.
• Perform other duties as assigned.

Skills

Multitask

Attention to detail

Safety awareness

Read load sheets

Education

HS Diploma or GED

Job description

Job Description

Posted Thursday, August 20, 2026 at 4:00 AM

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world's most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we'd love to have you onboard.

On the ground, dnata USA keeps 27 of the country's major airports connected - both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

You will

Load and unload UPS flights.

Lift cargo weighing up to 70 lbs. when loading and unloading aircraft, carts, and containers.

Loading and unloading may require handling over 100 items for a single aircraft.

Push and pull loaded and empty carts and containers during loading and unloading operations.

Couple and uncouple carts and cargo container dollies.

Ascend and descend jetway stairs while carrying cargo.

Bend, stoop, and crawl to move and stack/unstack cargo in aircraft and containers.

Stand for up to 4 hours in all weather conditions to load or unload cargo and direct traffic.

Walk continuously to load and unload cargo from pallets, containers, carts, or conveyor belts.

Complete safety checklists for motorized equipment.

Drive and operate motorized equipment, such as tugs and belt loaders.

Read and interpret aircraft load sheets, checked baggage tags, and cargo labels.

Operate a computer to enter and retrieve data for weight and balance purposes.

Count baggage and cargo being loaded and unloaded during operations.

Connect support equipment to aircraft, such as PC Air and GPU.

Use signalling devices to communicate with co-workers or flight crew.

Ensure compliance with dnata, TSA, and Federal Aviation Administration (FAA) regulations and policies.

Perform other duties as assigned.

You Have

• High school diploma or general education degree (GED); or twelve (12) months related experience and/or training; or equivalent combination of education and experience
• Ability to judge distance
• Ability to understand and follow safety instructions
• Ability to pass company, and Airport training classes
• Clear Airport SIDA & CBP
• Ability to pay attention to detail
• Adhere to safety practices and programs
• Ability to multitask
• Must be able to work flexible working hours (including weekends & holidays)
• Ability to lift up to 70lbs is required

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create an undue hardship for the Company.