UPMC Presbyterian - Kamin Tower - Supervisor, Food Service

UPMC; Pittsburgh (Allegheny County); On-site; USD 42,000 - 56,000; Full time

Job summary

UPMC is seeking a Guest Services Concierge team member to support the Kam in Tower dining operations. The role focuses on training and supervising food service associates to uphold safety, quality, and customer satisfaction across day-to-evening shifts and rotating weekends.

Responsibilities include coaching new staff, conducting performance feedback, monitoring meal service quality, and maintaining inventory and sanitation programs to ensure regulatory compliance.

Qualifications

• Experience in training and supervising food service staff.
• Knowledge of food safety and quality standards.
• Ability to work flexible shifts including early mornings, evenings, weekends.

Responsibilities

• Conduct orientation, training and coaching of new team members.
• Provide performance feedback through reviews.
• Monitor food quantity and quality for meal service.
• Supervise services to meet department standards and ensure quality checks.
• Maintain food safety program and act on hazards.
• Schedule staff to meet operational needs within budget.
• Oversee sanitation program to ensure inspection readiness.
• Maintain inventory levels and protect revenues.
• Discipline associates per HR policies.
• Document service recovery on customer complaints.

Job description

The Kamin Tower at UPMC Presbyterian (opening in January 2027) is shaping the future of hospital care — and the dedicated teams that support the environment are essential to that mission. A state‑of‑the‑art building designed with safety, efficiency, and comfort of employees, patients, and visitors in mind, the tower offers a modern workplace where every employee can do their best work, every day.

Standing at 17 stories and one million square feet, the tower includes thoughtfully designed rooftop gardens, flexible outdoor spaces, and 636 private patient rooms with the latest in patient care technology — and it takes a skilled Guest Services Concierge team to keep everything operating smoothly. Whether you’re welcoming patients and visitors, providing guidance and support throughout their experience, or helping create a positive first impression, you’re contributing to the healing experience of every patient and family who walks through the doors.

This is more than a place to work; it’s an opportunity to shape the future of health care while making a lasting impact on the Pittsburgh community.

Purpose

Responsible for the training, supervision, and performance of food service associates to maintain food safety, food quality, and customer satisfaction in the varied Food and Nutrition operations.

Schedules will include a mix of daylight and evening shifts, with rotating weekends and holidays. Candidates should have open availability between 5:30 a.m. and midnight.

Responsibilities

• Conduct the orientation, training and coaching of new team members. Ensure routine competency checks are completed for all associates with appropriate follow-through.
• Contribute to the relevant and timely performance feedback to associates through the performance review process.
• Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
• Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
• Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.
• Schedule personnel to meet operational needs and in accordance with volume and budgetary guidelines.
• Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.
• Maintain inventory levels to ensure they are adequate to meet the needs of the operation. Oversee security of inventory and cash revenues.
• Coach and discipline associates as appropriate and in accordance with Human Resource policies and procedures.
• Conduct and document service recovery on all customer complaints as per operational guidelines.