UPMC Presbyterian - Kamin Tower - Retail Cook

UPMC; Pittsburgh (Allegheny County); On-site; USD 19,000 - 28,000; Full time

Job summary

UPMC Presbyterian is seeking a Retail Cook to create an exceptional dining experience for patients, visitors, families, and staff within the hospital retail environment. You will prepare fresh, high-quality foods and engage directly with guests in a friendly, welcoming manner.

The ideal candidate is personable, enjoys interacting with people, and demonstrates a passion for hospitality in an open kitchen. This role supports a 24/7 healthcare setting with rotating shifts and weekend/holiday

Qualifications

• Experience in food service and hospitality.
• Ability to work in a fast-paced healthcare setting.
• Availability for rotating shifts including weekends/holidays.

Responsibilities

• Produce high quality hot food products according to recipes and production sheets.
• Prepare foods within designated timeframes; monitor usage to meet volume needs.
• Provide courteous, helpful customer service daily.
• Complete in-advance preparation for next day of service.
• Adhere to safe food handling procedures at all times.
• Maintain open kitchen area in inspection-ready condition.
• Chill, store, and log prepared/leftover foods per health guidelines.
• Follow SDS for chemicals and maintain safe storage near food areas.
• Operate and maintain equipment per guidelines; follow safety procedures.
• Deliver food to wait staff and guests as needed.
• Provide guidance to culinary staff and supervise as needed.
• Complete daily prep list to stock stations for service.

Skills

Guest service

Hospitality

Customer interaction

Tools

Kitchen equipment

Job description

TheKamin Towerat UPMC Presbyterian(opening inJanuary2027)is shaping the future of hospital care—and the dedicated teamsthatsupport the environment are essential to that mission.A state-of-the-artbuilding designed with safety, efficiency, and comfortof employees, patients, and visitorsinmind,the toweroffersa modern workplace where every employee can do their best work,every day.

The tower includes thoughtfully designed rooftop gardens, flexible outdoor spaces, and 636 private patient rooms with the latest in patient care technology— and it takes a skilled Guest Services Concierge team to keep everything operating smoothly. Whether you’re welcoming patients and visitors, providing guidance and support throughout their experience, or helping create a positive first impression, you’re contributing to the healing experience of every patient and family who walks through the doors.

This is more than a place to work; it’s an opportunity to shape the future of health care while making a lasting impact on the Pittsburgh community.

This position may be filled as either a Full-Time or Flex Full-Time role. Team members must be flexible and available to work a variety of shifts, including rotating weekends and holidays, to support the needs of a 24/7 healthcare environment. Full-Time opportunities may be available on overnight, evening, or rotating shifts, depending on departmental needs. The ideal candidate is reliable, adaptable, and committed to providing exceptional service to patients, families, visitors, and staff.

Job Summary

The Retail Cook plays a key role in creating an exceptional dining experience for patients, visitors, families, and staff within the hospital retail environment. This highly visible, guest-facing position combines culinary expertise with outstanding customer service, preparing fresh, high-quality food while engaging directly with guests in a friendly and welcoming manner.

The ideal candidate is personable, approachable, and enjoys interacting with people. A genuine smile, positive attitude, and passion for hospitality are essential, as the Retail Cook is often preparing meals in front of guests, answering questions, accommodating requests, and helping guests feel welcomed and cared for. Through exceptional food quality, attentive service, and meaningful interactions, the Retail Cook helps create a positive and comforting experience for everyone they serve.

Responsibilities

Produce high quality hot food products according to standardized recipes and production sheet volume requirements.

Prepare all foods within designated timeframes; monitor food usage throughout service to ensure volume needs are met.

Provide a courteous and helpful customer service attitude on a daily basis.

Complete in-advance preparation requirement for next day of service.

Adhere to departmental safe food handling procedures at all times.

In an open kitchen environment maintain an inspection-ready, publicly visible work area on a consistent basis.

Chill, store, and record all prepared and leftover food in accordance to health department guidelines; maintain temperature cooling log documentation.

Adhere to Safety Data Sheet (SDS) information related to the proper and safe use of chemicals in the workplace. Store chemicals and cleaning supplies away from food production areas.

Uses and maintains equipment according to manufacturer and department guidelines; follows all safety procedures.

Expedite and deliver food to wait staff to service customers, when applicable.

Provide guidance and leadership to culinary and other staff members.

Complete a.m. daily hot and cold prep list to ensure station is adequately stocked for service.

Maintain an expert level of the timing of food orders and ensure that each item is properly prepared.

*Performs in accordance with system-wide competencies/behaviors.

*Performs other duties as assigned.