Up to $21/Hour for a Customer Service Representative

PeopleShare by PROMAN; Pottstown (Montgomery County); On-site; USD 24,000 - 34,000; Full time

Job summary

PeopleShare by PROMAN is seeking a Customer Service Representative in Pottstown, PA. The role handles customer inquiries via phone and email, processes orders, quotes, returns, and credits, and coordinates with sales, warehouse, and production teams to ensure on-time delivery.

Responsibilities include responding to product availability, pricing, shipping status, and technical documentation inquiries, and maintaining accurate customer records in ERP/CRM systems.

Qualifications

• Previous customer service, inside sales, or order-entry experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• ERP systems experience (SAP, Oracle) preferred.

Responsibilities

• Serve as the primary point of contact for customers via phone and email.
• Process customer orders, quotes, returns, and credits.
• Coordinate with sales representatives, warehouse personnel, and production teams to ensure on-time delivery.
• Respond to inquiries regarding product availability, pricing, shipping status, and technical documentation.
• Maintain accurate customer records within the ERP/CRM systems.
• Resolve customer concerns and elevate issues when necessary.

Skills

Customer service

Order entry

Communication

Microsoft Office

Multitasking

Tools

ERP systems

Job description

$21/Hour for a Customer Service Representative in Pottstown, PA!

Pay Rate: $21/hour

Monday - Friday, 8:00 AM - 5:00 PM

• Serve as the primary point of contact for customers via phone and email.
• Process customer orders, quotes, returns, and credits.
• Coordinate with sales representatives, warehouse personnel, and production teams to ensure on-time delivery.
• Respond to inquiries regarding product availability, pricing, shipping status, and technical documentation.
• Maintain accurate customer records within the company's ERP/CRM systems.
• Resolve customer concerns and elevate issues when necessary.

Qualifications

• Previous customer service, inside sales, or order-entry experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Experience with ERP systems such as SAP, Oracle, or similar platforms is often preferred.

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.