UNIX/LINUX System Administrator

NYC Department of Social Services; New York (NY); On-site; USD 85,000 - 125,000; Full time

Job summary

The NYC Department of Social Services seeks a Computer Specialist (Software) IV to serve as a UNIX/Linux System Administrator. The ideal candidate will monitor extensive server infrastructures, troubleshoot issues, and lead server management projects, ensuring efficient service delivery for essential public programs. Applicants must possess a relevant degree and extensive software experience, including strong documentation and team collaboration skills.

Benefits

Public Service Loan Forgiveness eligibility

Inclusive work environment

Qualifications

• Two years of full-time software experience and project leadership required.
• Experience with major contributors in complex projects is necessary.
• Candidates must demonstrate the ability to lead or contribute to projects fully.

Responsibilities

• Monitor and maintain the health of over 800 enterprise servers.
• Perform installation, configuration, and upgrades in UNIX/Linux/AWS environments.
• Troubleshoot and resolve hardware and software issues.

Skills

Troubleshooting

Communication

Documentation

Education

Baccalaureate degree in computer science or related field

Master's degree may substitute for experience

Tools

KornShell

Bash

Python

PowerShell

Ansible

Puppet

Chef

Job description

APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return
to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS)/Office of Enterprise Networking Technology/UNIX Infrastructure is recruiting for one (1) Computer Specialist (SW) IV, to function as a UNIX/LINUX System Administrator, who will:

- Work on daily UNIX/Linux Infrastructure requests from HRA DSS/DHS users through the agency’s
Service Now system; review the requests and incidents tickets within the UNIX Infrastructure
group as well as with the users; attend the Service Now conferences for the requests’ approval and
implement the changes after they have been approved. Review daily Enterprise Server activity
reports.

- Monitor and maintain the health of 800+ large-scale enterprise servers including Solaris LDOMs,
Zones,Power LPARs, Red Hat Enterprise Virtual servers, and Oracle/IBM hardware appliance,
AWS EC2 instances,KVM, OpenShift, Kubernetes, container environments. Setup system policies
for server hardware and software configuration on UNIX/Linux servers and AWS instances.

- Troubleshoot hardware failures, operating system errors, network connection issues, database
errors, application errors, security issues, write scripts for system automation, work with various
application groups, other system administrators, and hardware/software vendors to resolve server
issues, replace defected devices for the entire enterprise server infrastructure.

- Perform the installation, configuration, implementation and upgrade of hardware and software in the
UNIX/Linux/AWS/Azure/container environments.

- Perform the tuning based on observability tools such as AppDynamics, Splunk, Pager Duty, and
Turbonomics.

- Participate in the evaluation, design, and planning of modernized datacenter solutions on-prem and
in cloud environment.


Hours/Shift:
Normal Business Hours

COMPUTER SPECIALIST (SOFTWARE) - 13632

Minimum Qualifications

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

Preferred Skills

- Experience as a Systems Administrator working with Unix/Linux/AIX Operating System.- Experience with AWS and Azure- Experience working with KornShell, Bash, Python, PowerShell and Perl scripting.- Experience with writing in Ansible, Puppet, Chef, and Run Deck.- Working understanding of data storage, file systems, logical volume manager, backup, andnetworking, and cloud concepts.- Working experience and knowledge of cloud storage, high availability.- Excellent server software troubleshooting skills.- Strong oral and written communication skills, strong documentation skills, and the ability tohandle multiple tasks under tight deadlines.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.