University Residences Indianapolis Student Operations Coordinator (SOC) - Student Service

Purdue University; Indianapolis (IN); On-site; USD 15,000 - 18,000; Part time

Job summary

Purdue University in Indianapolis is seeking a part-time Student Operations Coordinator (SOC) to supervise student staff within University Residences. The role focuses on scheduling, training, and shift coverage to support the University Residences leadership team.

The ideal candidate will be enrolled at Purdue, have basic MS Office skills, and demonstrate strong interpersonal communication. Hours are 10–15 per week with varied shifts including days, weekends, evenings, and holidays.

Qualifications

• High school diploma or equivalent and minimum of one semester of college coursework completed.
• Active enrollment at Purdue University is required.
• Previous work experience in University Residences is preferred.
• Strong interpersonal and written communication skills are required.
• Flexible, dependable, detail-oriented, and able to multi-task.

Responsibilities

• Prepare, post, and maintain employee schedules as directed by supervising staff.
• Assist with training of employees.
• Coach, counsel, and discipline employees via one-on-one meetings.
• Maintain safety and risk management standards of the department.
• Ensure proper handling and security of keys and hall property.
• Provide friendly, professional customer service to residents.

Skills

Interpersonal communication

Microsoft Office

Problem solving

Time management

Multi-tasking

Teamwork

Leadership experience (preferred)

Education

High school diploma or equivalent + 1 college semester

Active Purdue University enrollment

Tools

Microsoft Office

Job description

University Residences Indianapolis Student Operations Coordinator (SOC) - Student Service

Job Summary

Job Title: University Residences in Indianapolis, Student Operations Coordinator (SOC)

Division: Student Life

Department: University Residences

Compensation Hours/Week

$11.10/hour Weekly average, approximately 10-15 hours per week

Includes days, weekends, evenings, overnights, and holidays. Must be able to return to campus approximately 2 weeks before classes start in the fall and spring semesters to attend required training and stay through Senior Week (the week following finals) in May.

Employment Summary

The Division of Student Life is committed to making every experience at Purdue University a learning opportunity for students. Employment within our division provides you the opportunity to work with other great students and leaders. As part of your employment, we incorporate the Leadership and Professional Development Competencies and the Steps to Leaps Learning Pillars into your learning and performance management experience to ensure you are building the skills employers want.

Job Description

The primary role of the SOC position is to supervise other student staff at University Residences in Indianapolis by overseeing scheduling and training of student staff. Further, this role is responsible for shift coverage and support to the University Residences leadership team. The goal of this position is to give students valuable real-world experience in a higher education housing office environment. This position should work 10-15 hours per week during the current semester. Those hours may be worked in any combination, at the discretion of the direct supervisor. The position must be reliable, organized, responsible, and flexible. They must also be ambitious, detail-oriented, creative, and driven.

Prerequisite(s)

The ideal candidate will be knowledgeable in basic MS Office skills in addition to having worked previously within University Residences.

Qualifications

• High school diploma or equivalent and minimum of one semester of college coursework successfully completed
• Must be actively enrolled at Purdue University.
• Previous work experience within University Residences
• Strong interpersonal and communication skills, both verbal and written
• Flexible and dependable with a strong attention to detail
• Ability to multi-task and work within deadlines
• Ability to work independently and with a team
• Be timely and organized
• Previous supervisory/leadership experience preferred
• Proficiency in Microsoft Office
• Problem solving, logic and reasoning skills

Position Responsibilities

• Prepare, post, and maintain employee schedules as directed by supervising staff
• Assist with training of employees
• Coach, counsel, and discipline employees as needed via one-on-one meetings with staff throughout the academic year
• Maintain safety and risk management standards of the department
• Exercise accountability for proper handling and security of all issued keys, safe access, etc.
• Exhibit friendliness, diplomacy, and tact in responding to customers
• Handle emergency situations and prioritize responsibilities while continuing to provide the highest level of customer service to residents
• Maintain competency in the operation, including proper check-in/check-out procedures for residents and checking out equipment as appropriate
• Exercise accountability for the proper handling and security of all issued keys, safe access, as well as hall property (i.e., hall equipment).
• Maintain confidentiality and exhibit professional conduct when handling sensitive information and report violations of university and/or University Residences policy when observed.
• Serve and participate on committees within the division to provide feedback from a student lens
• Present ideas to division senior leadership as identified
• Responsible for all scheduled shifts (based on class/exam schedules for the semester)
• Must attend all scheduled staff meetings to gain and/or share pertinent information
• Other duties as assigned

Core Competencies

Transferable Skill Development:

Students employed in this role will develop and demonstrate a number of transferable skills essential for future employment success and be reviewed on these skills in their performance evaluation.

Communication (Verbal, Written, Non-Verbal, Listen & Observe, Summarize & Distill Information)

• Demonstrate professional verbal communication in all interactions
• Demonstrate enthusiasm; engage and connect with customers to promote excellent customer experience
• Verbally communicates to staff on situations that may arise due to problems
• Written communication to complete accurate food usage records and food temperatures according to established procedures

Ways of Thinking (Systems Thinking & Planning, Reflective & Analytical Reasoning, Idea Generation, Decision Making, Problem Solving, Ethics)

• Utilize policies and knowledge to proactively make decisions and solve problems for area assigned
• Develop new or novel ideas through critical thinking and creative processes that address issues and/or lead to change
• Understand standards and expectations for personal and professional ethical behavior
• Demonstrate knowledge of the position and operation

Collaboration (Organization Behavior & Teamwork, Appropriate & Productive Relationships, Helping Others & Working Together, Cultural Intelligence & Inclusion, Service & Social Responsibility)

• Working together with co-workers and demonstrate flexibility in a fast-paced, team atmosphere
• Establish productive relationships with customers and staff
• Acknowledge and support customers and staff with unique needs and differing backgrounds
• Work independently to complete responsibilities
• Proactively and willingly acquires new skills, tasks, procedures and projects
• Provide support to fellow team members

Self-Awareness (Self-Understanding, Continuous Learning, Initiative & Follow-Through, Personal Responsibility, Resiliency)

• Demonstrate time management skills and attention to detail
• Demonstrate initiative; Understand and respond to the various needs of customers and staff
• Maintain positive attitude and enthusiasm in times of ambiguity and peak time of demand
• Complete work independently in an efficient time manner
• Demonstrate dependability and responsibility within operation
• Demonstrate punctuality by always being on time for each shift

FLSA Status

Non-Exempt