University Program Specialist II

East Carolina University; Greenville (NC); On-site; USD 51,000 - 60,000; Full time

Job summary

East Carolina University is seeking a University Program Specialist II to manage Continuing and Professional Education programs. This role involves program development, customer service, and collaboration with faculty and community members. The ideal candidate will have strong communication skills and a background in education or program management.

Qualifications

• Bachelor's degree and one year of related experience required.
• Master's degree preferred with at least two years in program management.

Responsibilities

• Manage program development and operations for Continuing Education.
• Provide excellent customer service and support for adult learners.
• Coordinate program scheduling and delivery.

Skills

Communication

Problem Solving

Interpersonal Skills

Education

Bachelor's degree

Master's degree in adult education

Tools

Canvas

Job description

Posting Details

Position Information

Founded in 1907, East Carolina University is a high research activity doctoral university and the only public university in North Carolina with a dental school, medical school, and college of engineering and technology. ECU offers more than 87 bachelor's, 68 master's and 13 doctoral degrees to almost 27,000 students; attracts over $85M in extramural research dollars; and is #1 in North Carolina and #9 in the nation in online learning. The University's refreshed strategic plan - Future Focused, Innovation Driven - reaffirms ECU's commitment to being a national model for student success, public service, and regional transformation; a commitment that is evident from the actions of ECU's students, and 5,600 faculty and staff.

In addition to its Greenville, NC campuses, ECU has an Outer Banks campus focused on integrated coastal studies, provides dental care through eight community service-learning centers, and is a recognized leader in comprehensive internationalization, including a year-round study abroad program at our campus in Tuscany, Italy. ECU's athletics programs compete in NCAA Division 1.

Academic Affairs ("AA") is headed by the Provost and Senior Vice Chancellor for Academic Affairs who serves as the institution's Chief Academic Officer ("CAO") and is responsible for administering academic policies. AA is comprised of each of the university's colleges, schools, and libraries, along with other academic support and administrative units, to include Learner Operations, Research, Innovation and Engagement, Institutional Planning, Assessment and Research, and Global Affairs. Academic Affairs works collaboratively to strengthen ECU's culture of academic excellence in line with our mission to be a national model for student success, public service, and regional transformation.

The Office of Innovation and Engagement, led by the Chief Innovation and Engagement Officer, collaborates with departments and colleges/schools across the University, and with ECU's Office of Research, to amplify the university's service to and economic impact on North Carolina. The Office develops partnerships with external entities that benefit the university and helps advance mutually beneficial innovation, economic development, and community engagement interests.

The Office of Innovation and Engagement is also charged with working with university and industry stakeholders to develop, implement, manage, evaluate, and continuously improve innovative non-credit educational services and programs that address current and developing needs of local, regional, and state businesses and industries in ways that benefit the University and support workforce development and regional economic growth.

The Office of Innovation and Engagement is supported through various funding sources including state appropriations, grants, contracts, continuing education programs, and philanthropic donors. The team includes 26 full-time staff focused on innovation-led economic development, entrepreneurship, technology transfer, startup incubation, and outreach and engagement partnerships across governmental agencies, business and industry, the military, and nonprofit organizations. The Offices of Community Engagement, Continuing and Professional Education, Licensing and Commercialization, National Security and Industry Initiatives, Small Business and Technology Development Center, and the East Carolina Research and Innovation Campuses are part of this team.

Bachelor's degree and one year of experience related to the area of assignment or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

None

Master's degree in adult education, instructional technology, or curriculum design. At least two (2) years of experience in program management, course design, curriculum, and/or training. Demonstrated success in planning and/or coordinating events. Familiarity with continuing and professional education and lifelong learning programs. Excellent program coordination and management, communication, and human relations skills preferred. Strong computer software skills and the ability to learn new systems preferred.

East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.

2-3 original letters of reference are required for employment. Please be aware that if selected as a candidate of choice, an automatic e-mail will be sent to the individuals entered by the applicant in the References section in the PeopleAdmin applicant tracking system. Letters of reference submitted via the PeopleAdmin applicant tracking system will be verified and considered towards meeting this requirement.

Applicants must be currently authorized to work in the United States on a full-time basis.

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at [phone] (Voice/TTY) or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at [phone] or toll free at 1-866-489-1740 or send an email to [e-mail]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

Job Title	University Program Specialist II
Position Number	500548
Vacancy Open to	All Candidates
Department	AAH REDE Cont Prof Education
Department Homepage	https://cpe.ecu.edu/
Advertising Department	OFFICE OF INNOVATION & ENGAGEMENT
Division	Academic Affairs
Classification Title	Specialist
Working Title	University Program Specialist II
Number of Vacancies	1
Full Time Equivalent (FTE)	1.0
Full Time or Part Time	Full Time
Anticipated Recruitment Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications.	$51,285 - $60,000
Position Location (City)	Greenville
Position Type	Non-Faculty
Job Category	Non-Faculty Professional
Organizational Unit Overview
Job Duties	This position works in the Continuing and Professional Education unit of the Office of Innovation and Engagement and reports directly to the director for Continuing and Professional Education. The primary responsibility of this position is program development and management, support services, and day-to-day operations support for Continuing and Professional Education programs. The position will contribute to increasing enrollment and revenue and provide support services for adult learners in a variety of ways. Using advanced communication and writing, problem-solving, and working independently, this position will manage multiple responsibilities, complete assignments in a timely and accurate manner, and maintain electronic and paper records. This position will use excellent interpersonal skills, a solutions-oriented approach, and collaborative, team-oriented attitude to effectively manage activities with faculty, learners, staff, administrators, community members, and the general public. This position will apply substantial knowledge of CPE and ECU policies and procedures to the daily operations of the office, interactions with faculty, staff, learners, and community members, and in the analysis of situations and decision-making. Providing excellent customer service is a critical component of customer satisfaction and success. The University Program Specialist will provide timely, courteous, solutions-based customer assistance for all CPE programs. This customer service includes answering the phones, monitoring, and answering the departmental email accounts, accepting payments for courses, providing customer service at in-person events, and developing and maintaining relationships with clients and supporters. Will work occasional evenings, weekends, and overnight travel as needed. This position performs the following duties: Communication & Marketing - 15% Update and maintain CPE and LLP websites including course and program information Manage CPE and LLP social media including programming announcements and scheduling Communicate with CPE and LLP stakeholders regarding program, course, or event planning details as needed Develop and design informational and program communication for CPE and LLP Cultivate professional relationships with all levels of the program/organization, internal and external Consultation - 20% Manage program scheduling and delivery Identify qualified instructors and program partners for the scheduling and delivery of programs Consult with existing and/or potential instructors on designing/structuring courses Consult with non-curricular continuing education program oversight committee on course approvals and scheduling Leadership - 20% Develop and manage plans for CPE and LLP programming Consult regularly with director of CPE to provide reporting necessary to make strategic decisions to grow and sustain programming Develop and implement short-term strategies to promote, advance, and sustain the CPE catalog as well as enhance LLP courses Program Administration - 45% Educational program planning and implementation Client communication and program development Coordinate program scheduling and delivery Schedule development of online enrollment and course registration Enrollment reporting and data management Management and support for Canvas online courses Provide budget summaries and reconciliations for programs Manage enrollment and course registration processes including utilization of learning management and customer relationship management systems Plan and assign work of student employees Research and conduct needs assessments to better market continuing and professional education opportunities to adult learners within eastern North Carolina and other regions Develop assessment tools and conduct marketing evaluation for CPE and Lifelong Learning Program (LLP) Manage several multi-faceted programs in their entirety Coordinate technology required for course delivery Provide assistance as needed with answering CPE & LLP phones Provide accurate information regarding CPE & LLP programs to callers and visitors Assist program event set-up & breakdown Assist with event check-in/registration including managing petty cash and credit card machines Generate receipts and/or invoices to participants Maintain PCI compliance Take program registrations and payments from callers or visitors Assist with printing program materials, preparing folders, name tags, and rosters Travel to off-campus programs sites as needed Assist with loading and unloading of equipment at program site Contingent upon availability of funds.
Minimum Education/Experience
License or Certification Required by Statute or Regulation
Preferred Experience, Skills, Training/Education
Special Instructions to Applicant
Additional Instructions to Applicant
Job Open Date	05/13/2025
Open Until Filled	No
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date.	05/28/2025
Initial Screening Begins	05/28/2025
Rank Level
Quick Link for Direct Access to Posting	https://ecu.peopleadmin.com/postings/86283
Nondiscrimination Statement
Eligibility for Employment
Department for People Operations, Success, and Opportunity