University Program Associate

Fayetteville State University; Fayetteville, Northern (NC, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Fayetteville State University seeks a Veteran School Certifying Official to assist VA students and dependents with education benefits. You will interpret VA regulations, analyze policy changes, and design processes to implement efficient VA benefits handling while delivering excellent customer service to Bronco military-connected students.

Requires a Bachelor's degree and strong written, oral, and presentation skills with proven collaboration, decisiveness, leadership, and initiative.

Qualifications

• Bachelor’s degree or equivalent in related field.
• Strong written, oral, and presentation skills.
• Ability to interpret VA regulations and advise students.
• Customer service mindset to support military-connected students.

Responsibilities

• Assist VA students and dependents in applying for educational benefits.
• Explain VA regulations and assess impact on university policies.
• Design and implement processes for VA benefits processing.
• Provide excellent customer service to Bronco military-connected students.

Skills

Communication skills

Collaboration

Decisiveness

Attention to detail

Leadership

Initiative

Planning & organization

Training ability

Education

Bachelor’s degree

Tools

Computer software

Job description

The Office of Military Affiliated Services exists to provide efficient and effective services to military-affiliated students through collaboration with deans, faculty, student services personnel, and other campus stakeholders.

• Veterans
• Military dependents
• Fort Bragg-affiliated students
• Active-duty military students

The office also provides advising, counseling, and student support related to:

• Educational programs for military spouses and dependents, including MyCAA and
• FSU Military Tuition Scholarship

Primary Purpose of the Position:

Serves as one of four Veteran School Certifying Officials for Fayetteville State University’s main campus. Assist VA students/dependents in applying for educational benefits. Responsible for interpreting and explaining VA regulations and analyzing how VA policy changes impact FSU’s policies and procedures to design and implement solutions for the organization and processing of VA benefits. Provides excellent customer service to support Bronco military-connected students.

Minimum Education and Experience Requirements:

• Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Knowledge skills and abilities:

• Excellent written, oral, and presentation skills.
• Collaboration – Must work effectively with others to accomplish the unit’s goals and identify and resolve problems.
• Demonstrated decisiveness (ability to make decisions on time and to take action independently) and judgment (ability to weigh all alternatives and make logical assumptions to make reasonable and sound decisions).
• Attention to Detail – Demonstrated ability to accomplish tasks thoroughly, handling all aspects needed, large or small.
• Leadership – Ability to use appropriate interpersonal styles and methods to guide a team to accomplish goals and objectives.
• Initiative—Ability to take actions beyond outlined job responsibilities to meet goals.
• Planning and Organizational Skills—Ability to establish a course of action for self and others to accomplish goals- including setting goals, budgeting time, setting priorities, and understanding how they all relate.
• Instructional ability (instruct and train employees and students by providing information, appropriate procedures, practices, and policies as they pertain to VA benefits.

Preferred Qualifications:

• Experience working in a college setting
• Working knowledge of computer programs;

Closing Date:

Closing Date: 09/27/2026

Open Until Filled:

No

Other Information:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement:

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement:

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Required fields are indicated with an asterisk (*).

• * Do you have experience counseling and/or advising persons with matters associated with VA educational benefits? If so, please explain.

  (Open Ended Question)

Constituent Institution of The University of North Carolina.