University of Michigan Health Sparrow Ionia - UNIT SECRETARY

University of Michigan Health-Sparrow; Ionia (MI); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a dedicated Unit Secretary to join their Emergency Department team. This vital role involves providing administrative support, managing patient charts, and ensuring effective communication within the department. The ideal candidate will have a strong background in customer service and healthcare, with excellent verbal skills and the ability to handle multiple tasks efficiently. Join a collaborative environment where your contributions will directly impact patient care and experience. If you're looking for a rewarding part-time position in a dynamic healthcare setting, this opportunity is perfect for you.

Qualifications

• Healthcare-related experience within the past 2 years is required.
• BLS Certification is mandatory for this role.

Responsibilities

• Answer phones and manage patient ED charts effectively.
• Track patient status and assist nursing staff with various duties.

Skills

Verbal Communication

Data Entry

Customer Service

Typing Speed (40 WPM)

Education

High School Diploma or GED

Tools

Exit Writer Program

Basic Computer Skills

Job description

University of Michigan Health Sparrow Ionia - UNIT SECRETARY

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Job Details

Job ID: 48870

Position: Unit Secretary - Emergency Department - Ionia

Location: Ionia, MI

Job Description

General Purpose of Job: The Unit Secretary will be responsible for answering phones, managing patient ED charts, tracking patient status, processing discharged patient orders, operating the page system, and providing administrative support including data entry and proficient use of Exit Writer program.

Essential Duties

• Greet patients, families, and staff professionally.
• Meet department customer service standards.
• Answer and direct incoming calls appropriately, take messages, and assist callers with problem-solving.
• Page and route callbacks for RN or Physicians upon request.
• Track ED charts and monitor patient status, updating relevant staff.
• Coordinate patient discharges, ensuring instructions are complete and accurate.
• Assist nursing staff with duties such as linen stripping, cleaning stretchers, and making beds.
• Maintain the 24-hour ED census log.
• Understand STEMI and STROKE alert protocols and documentation.
• Contact dispatch for ambulance or critical care transport as needed.
• Perform daily operational tasks and reporting.

Job Requirements

• High School Diploma or GED.
• Healthcare-related experience within the past 2 years.
• Basic computer skills including word processing and data entry.
• Typing speed of at least 40 WPM.
• BLS Certification.
• Excellent verbal and communication skills.

Additional Information

Work Schedule: Days, Part-time, Under 4 years of experience.

Facility: Sparrow Ionia Hospital.

University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer.