Universal Teller I (Full Time)

International Bancshares Corp; Portland (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Universal Teller I to join their team. In this full-time role, you will be responsible for processing customer transactions while delivering exceptional service. You will maintain a balanced cash drawer and develop customer relationships to identify their banking needs. This position offers the opportunity to work in a dynamic environment where teamwork and customer satisfaction are prioritized. If you are passionate about helping others and enjoy a fast-paced setting, this role is perfect for you.

Qualifications

• High school diploma or GED required; cash handling experience preferred.
• 1+ years of experience interacting with customers preferred.

Responsibilities

• Process various customer bank transactions while delivering excellent service.
• Balance cash drawer and promote bank products to meet customer needs.
• Assist in resolving customer transaction issues and respond to inquiries.

Skills

Good oral and written communication skills

Proficiency with 10 Key

Focus on quality and accuracy

Teamwork and collaboration

Results-oriented with a focus on sales

Service-oriented mindset

Mathematical skills

Critical thinking and problem-solving abilities

Education

High school diploma or GED equivalent

Cash handling experience

Experience interacting with people

Job description

Join to apply for the Universal Teller I (Full Time) role at International Bancshares Corp.

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IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers, and communities. IBC bank hires talented, creative, and dedicated individuals to help our business succeed. We value leadership, community engagement, and relationship building, fostering a culture of excellence. Currently, we are seeking to fill positions across all business segments, with a focus on being customer-centric and providing excellent customer experiences.

Time Type: Full time

This is an in-office position.

Department: 705 Teller Operations

Job Summary

The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the "IBC Experience." This includes providing prompt, efficient, and friendly customer service while adhering to bank policies. Tellers must maintain a balanced cash drawer and develop customer relationships to identify products and services to meet banking needs.

Job Description

ESSENTIAL JOB FUNCTIONS

• Process paying and receiving teller transactions.
• Deliver the IBC Experience through prompt, efficient, and friendly customer service.
• Balance and maintain cash drawer and perform end-of-day processes.
• Promote bank products and services to meet customer financial needs.
• Achieve sales performance goals and participate in referral programs.
• Participate in product and service initiatives for bank growth.
• Attend company meetings.
• Process foreign currency transactions.
• Follow procedures to minimize errors and losses.
• Assist in resolving customer transaction issues.
• Respond to banking inquiries.
• Operate and maintain teller equipment.
• Assist with branch procedures, including opening and closing.
• Provide on-the-job training for branch staff.
• Be flexible to report to work and assist other branches as needed.
• Perform sales functions and other duties as assigned.

Skills

• Good oral and written communication skills (bilingual preferred for border markets).
• Proficiency with 10 Key.
• Focus on quality and accuracy.
• Teamwork and collaboration.
• Sensitivity to guidelines.
• Results-oriented with a focus on sales.
• Service-oriented mindset.
• Effective learning strategies.
• Mathematical skills.
• Critical thinking and problem-solving abilities.
• Sound judgment and decision-making skills.

Education & Experience

• High school diploma or GED equivalent.
• Cash handling experience preferred (1-6 months).
• Experience interacting with people (1+ years) preferred.

Additional Details

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Accounting/Auditing and Finance

Industries: Accounting