Universal Teller I (Full Time)

IBC Bank; Aransas Pass (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a Universal Teller I to join their team. This role is pivotal in delivering the 'IBC Experience' by efficiently processing customer transactions and providing exceptional service. As a teller, you will maintain a balanced cash drawer and build relationships with customers to identify their banking needs. The position emphasizes teamwork, quality service, and a customer-centric approach, making it a great opportunity for those passionate about enhancing customer experiences in the banking sector. Join a company that values your growth and success while contributing to the community!

Qualifications

• High school diploma or GED required.
• 1+ years of experience interacting with customers preferred.

Responsibilities

• Process various customer bank transactions efficiently.
• Deliver excellent customer service while adhering to policies.
• Promote bank products and services to meet customer needs.

Skills

Good oral and written communication

10 Key

Focus on Quality/ Accuracy

Teamwork

Service Oriented

Mathematics

Critical Thinking

Problem solver

Education

High school graduate or GED equivalent

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC Bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer-centric and strives to provide excellent customer experience.

Time Type: Full time

This is an in-office position.

Department: 705 Teller Operations

Job Summary: The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the “IBC Experience”. This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines. This position also requires tellers to maintain a balanced cash drawer and become skilled in the ability to build customer relationships to identify products and services to meet the customer’s banking needs.

ESSENTIAL JOB FUNCTIONS

• Process paying and receiving teller transactions
• Deliver the IBC Experience by providing prompt, efficient and friendly customer service
• Balance and maintain assigned cash box and vault if applicable as well as perform end of day process
• Meet customer financial needs by promoting bank products and services through lobby, motor bank and outreach activities
• Perform successfully to the Sales Performance Goals and Referral Programs
• Participate in product and service initiatives for bank growth
• Attend company meetings
• Process foreign currency transactions
• Follow proper procedures to minimize errors and reduce losses
• Assist in solving issues that pertain to customer transactions
• Answer all banking related inquiries
• Operate and maintain all necessary teller equipment
• Assist with branch procedures under dual control requirements including the branch opening/ closing
• Assist on-the-job training for their branch and other branches
• Flexibility to report to work and assist other branches
• Perform the duties of the sales functions
• Perform other duties as assigned

SKILLS

• Good oral and written communication (Bilingual preferred for border markets)
• 10 Key
• Focus on Quality/ Accuracy
• Teamwork
• Sensitivity to Guidelines
• Focus on Sales/ Results
• Service Oriented
• Learning Strategies
• Mathematics
• Critical Thinking
• Problem solver
• Judgement and sound decision-making abilities

EDUCATION & EXPERIENCE

• High school graduate or GED equivalent
• 1 to 6 months cash handling preferred
• 1 + years of experience interacting with people preferred