Universal Teller I (Full Time)

IBC Bank; Beeville (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

IBC Bank is seeking a Universal Teller I to join its Teller Operations department. This full-time, in-office position involves processing customer transactions and delivering excellent service. The ideal candidate will have a high school diploma, cash handling experience, and a strong focus on customer satisfaction.

Qualifications

• High school diploma or GED required.
• 1 to 6 months cash handling experience preferred.
• 1+ years of experience interacting with people preferred.

Responsibilities

• Process paying and receiving teller transactions.
• Deliver prompt, efficient, and friendly customer service.
• Balance and maintain assigned cash box.

Skills

Good oral and written communication

10 Key proficiency

Focus on quality and accuracy

Teamwork

Sensitivity to guidelines

Focus on sales/results

Service-oriented

Learning strategies

Mathematics skills

Critical thinking

Problem-solving ability

Judgment and sound decision-making abilities

Education

High school graduate or GED equivalent

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers, and communities. IBC Bank hires talented, creative, and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement, and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer-centric and strive to provide an excellent customer experience.

Time Type:

Full time

This is an in-office position.

Department:

705 Teller Operations

Job Summary:

The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the “IBC Experience”. This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines. This position also requires tellers to maintain a balanced cash drawer and become skilled in building customer relationships to identify products and services that meet the customer’s banking needs.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of the work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

1. Process paying and receiving teller transactions
2. Deliver the IBC Experience by providing prompt, efficient, and friendly customer service
3. Balance and maintain assigned cash box and vault if applicable, as well as perform end-of-day processes
4. Meet customer financial needs by promoting bank products and services through lobby, motor bank, and outreach activities
5. Perform successfully according to Sales Performance Goals and Referral Programs
6. Participate in product and service initiatives for bank growth
7. Attend company meetings
8. Process foreign currency transactions
9. Follow proper procedures to minimize errors and reduce losses
10. Assist in solving issues related to customer transactions
11. Answer all banking-related inquiries
12. Operate and maintain all necessary teller equipment
13. Assist with branch procedures under dual control requirements, including branch opening and closing
14. Assist with on-the-job training for their branch and other branches
15. Flexibility to report to work and assist other branches
16. Perform the duties of sales functions
17. Perform other duties as assigned

Skills:

• Good oral and written communication (Bilingual preferred for border markets)
• 10 Key proficiency
• Focus on quality and accuracy
• Teamwork
• Sensitivity to guidelines
• Focus on sales/results
• Service-oriented
• Learning strategies
• Mathematics skills
• Critical thinking
• Problem-solving ability
• Judgment and sound decision-making abilities

Education & Experience:

• High school graduate or GED equivalent
• 1 to 6 months cash handling experience preferred
• 1+ years of experience interacting with people preferred