Universal Teller I (Full Time)

INTERNATIONAL BANK OF COMMERCE; Laredo (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical Plan

Employer-Paid Life Insurance

Flexible Spending Program

401(k) Profit Sharing Program

Supplemental Benefit Programs such as Vision, Dental, Disability, Tuition Assistance Program

Sick Leave

Vacation

Paid Holidays

Job summary

INTERNATIONAL BANK OF COMMERCE in Laredo, Texas, seeks a Universal Teller I to conduct various customer bank transactions while delivering exceptional service. Responsibilities include balancing cash drawers, meeting financial needs through product promotion, and maintaining accurate transaction processes.

Ideal candidates have a high school diploma, some cash handling experience, and demonstrate effective communication and problem-solving skills. The position offers comprehensive benefits including medical, life insurance, 401(k) programs, and paid leave.

Qualifications

• 1 to 6 months cash handling preferred.
• 1+ years of experience interacting with people preferred.

Responsibilities

• Process paying and receiving teller transactions.
• Deliver the IBC Experience by providing prompt, efficient, and friendly customer service.
• Balance and maintain assigned cash box and vault, if applicable, and perform the end-of-day process.
• Meet customer financial needs by promoting bank products and services through lobby, motor bank, and outreach activities.
• Perform successfully to Sales Performance Goals and Referral Programs.
• Assist in solving issues that pertain to customer transactions.
• Answer all banking-related inquiries.

Skills

Good oral and written communication (Bilingual preferred for border markets)

Strong focus on quality and accuracy

Teamwork

Sensitivity to guidelines

Focus on sales and results

Service orientation

Learning strategies

Mathematics

Critical thinking

Problem solving

Judgment and sound decision‑making abilities

Education

High school graduate or GED equivalent

Job description

Job Summary

The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the IBC Experience. This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines. Tellers maintain a balanced cash drawer and build customer relationships to identify products and services that meet the customer’s banking needs. The role is full‑time and requires working in the office.

Essential Job Functions

• Process paying and receiving teller transactions.
• Deliver the IBC Experience by providing prompt, efficient, and friendly customer service.
• Balance and maintain assigned cash box and vault, if applicable, and perform the end‑of‑day process.
• Meet customer financial needs by promoting bank products and services through lobby, motor bank, and outreach activities.
• Perform successfully to Sales Performance Goals and Referral Programs.
• Participate in product and service initiatives for bank growth.
• Attend company meetings.
• Process foreign currency transactions.
• Follow proper procedures to minimize errors and reduce losses.
• Assist in solving issues that pertain to customer transactions.
• Answer all banking‑related inquiries.
• Operate and maintain all necessary teller equipment.
• Assist with branch procedures under dual control requirements, including branch opening and closing.
• Assist in on‑the‑job training for their branch and other branches.
• Provide flexibility to report to work and assist other branches.
• Perform the duties of the sales functions.
• Perform other duties as assigned.

Skills

• Good oral and written communication (Bilingual preferred for border markets).
• Strong focus on quality and accuracy.
• Teamwork.
• Sensitivity to guidelines.
• Focus on sales and results.
• Service orientation.
• Learning strategies.
• Mathematics.
• Critical thinking.
• Problem solving.
• Judgment and sound decision‑making abilities.

Education & Experience

• High school graduate or GED equivalent.
• 1 to 6 months cash handling preferred.
• 1+ years of experience interacting with people preferred.

Benefits

• Medical Plan.
• Employer‑Paid Life Insurance.
• Flexible Spending Program.
• 401(k) Profit Sharing Program.
• Supplemental Benefit Programs such as Vision, Dental, Disability, Tuition Assistance Program.
• Sick Leave.
• Vacation.
• Paid Holidays.