Universal Teller I (Full Time)

INTERNATIONAL BANK OF COMMERCE; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical Plan

Employer Paid Life Insurance

Flexible Spending Program

401(k) Profit Sharing Program

Supplemental Benefit Programs

Tuition Assistance Program

Sick Leave

Vacation

Paid Holidays

Job summary

INTERNATIONAL BANK OF COMMERCE is seeking a Universal Teller I in Houston, Texas. The role involves processing customer bank transactions and providing exceptional service, while adhering to bank policies.

The ideal candidate is a high school graduate, has cash handling experience, and strong communication skills. Benefits include medical plans, employer-paid life insurance, and tuition assistance.

Qualifications

• 1 to 6 months cash handling preferred.
• 1+ years of experience interacting with people preferred.

Responsibilities

• Process paying and receiving teller transactions.
• Deliver the IBC Experience by providing prompt, efficient and friendly customer service.
• Balance and maintain assigned cash box and vault.
• Meet customer financial needs by promoting bank products and services.
• Assist in solving issues that pertain to customer transactions.

Skills

Good oral and written communication

10 Key Focus on Quality/Accuracy

Teamwork

Sensitivity to Guidelines

Focus on Sales/Results

Service Oriented

Learning Strategies

Mathematics

Critical Thinking

Problem solver

Judgment and sound decision-making abilities

Education

High school graduate or GED equivalent

Job description

Universal Teller I

Job Summary: The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the “IBC Experience”. This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines.

Essential Job Functions

• Process paying and receiving teller transactions.
• Deliver the IBC Experience by providing prompt, efficient and friendly customer service.
• Balance and maintain assigned cash box and vault, if applicable, and perform end‑of‑day processing.
• Meet customer financial needs by promoting bank products and services through lobby, motor bank and outreach activities.
• Perform successfully to the Sales Performance Goals and Referral Programs.
• Participate in product and service initiatives for bank growth.
• Attend company meetings.
• Process foreign currency transactions.
• Follow proper procedures to minimize errors and reduce losses.
• Assist in solving issues that pertain to customer transactions.
• Answer all banking related inquiries.
• Operate and maintain all necessary teller equipment.
• Assist with branch procedures under dual control requirements including the branch opening/closing.
• Assist on‑the‑job training for their branch and other branches.
• Flexibility to report to work and assist other branches.
• Perform the duties of the sales functions.
• Perform other duties as assigned.

Skills

• Good oral and written communication (Bilingual preferred for border markets).
• 10 Key Focus on Quality/Accuracy.
• Teamwork.
• Sensitivity to Guidelines.
• Focus on Sales/Results.
• Service Oriented.
• Learning Strategies.
• Mathematics.
• Critical Thinking.
• Problem solver.
• Judgment and sound decision‑making abilities.

Education & Experience

High school graduate or GED equivalent. 1 to 6 months cash handling preferred. 1+ years of experience interacting with people preferred.

Benefits

• Medical Plan
• Employer Paid Life Insurance
• Flexible Spending Program
• 401(k) Profit Sharing Program
• Supplemental Benefit Programs such as Vision, Dental, Disability
• Tuition Assistance Program
• Sick Leave
• Vacation
• Paid Holidays