Universal Teller I

IBC Bank; Stillwater (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Universal Teller I to join their team. This role is crucial in delivering the exceptional 'IBC Experience' to customers by efficiently processing transactions and providing friendly service. The ideal candidate will have a strong focus on customer satisfaction, teamwork, and accuracy. Join a company that values leadership and community engagement, and be part of a culture that prioritizes employee growth and success. If you are passionate about banking and customer service, this opportunity is perfect for you.

Qualifications

• High school diploma or GED required, cash handling experience preferred.
• 1+ years of customer interaction experience is a plus.

Responsibilities

• Process customer bank transactions while delivering excellent service.
• Maintain a balanced cash drawer and promote bank products.
• Assist in solving customer transaction issues and inquiries.

Skills

Good oral and written communication

10 Key

Focus on Quality/Accuracy

Teamwork

Sensitivity to Guidelines

Focus on Sales/Results

Service-Oriented

Learning Strategies

Mathematics

Critical Thinking

Problem solver

Judgment and sound decision-making

Education

High school graduate or GED equivalent

1 to 6 months cash handling preferred

1+ years of experience interacting with people preferred

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers, and communities. IBC Bank hires talented, creative, and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement, and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer-centric and strive to provide excellent customer experience.

Time Type: Full time

This is an in-office position.

Department: 705 Teller Operations

Job Summary: The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the “IBC Experience”. This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines. This position also requires tellers to maintain a balanced cash drawer and become skilled in the ability to build customer relationships to identify products and services to meet the customer’s banking needs.

ESSENTIAL JOB FUNCTIONS

• Process paying and receiving teller transactions
• Deliver the IBC Experience by providing prompt, efficient, and friendly customer service
• Balance and maintain assigned cash box and vault if applicable as well as perform end of day process
• Meet customer financial needs by promoting bank products and services through lobby, motor bank, and outreach activities
• Perform successfully to the Sales Performance Goals and Referral Programs
• Participate in product and service initiatives for bank growth
• Attend company meetings
• Process foreign currency transactions
• Follow proper procedures to minimize errors and reduce losses
• Assist in solving issues that pertain to customer transactions
• Answer all banking-related inquiries
• Operate and maintain all necessary teller equipment
• Assist with branch procedures under dual control requirements including the branch opening/closing
• Assist on-the-job training for their branch and other branches
• Flexibility to report to work and assist other branches
• Perform the duties of the sales functions
• Perform other duties as assigned

SKILLS

• Good oral and written communication (Bilingual preferred for border markets)
• 10 Key
• Focus on Quality/Accuracy
• Teamwork
• Sensitivity to Guidelines
• Focus on Sales/Results
• Service-Oriented
• Learning Strategies
• Mathematics
• Critical Thinking
• Problem solver
• Judgment and sound decision-making abilities

EDUCATION & EXPERIENCE

• High school graduate or GED equivalent
• 1 to 6 months cash handling preferred
• 1+ years of experience interacting with people preferred