Universal Teller I

INTERNATIONAL BANK OF COMMERCE; Edmond (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Universal Teller I to join their team. This in-office role focuses on delivering exceptional customer service and processing banking transactions efficiently. The ideal candidate will thrive in a fast-paced environment, balancing cash drawers while promoting bank products to meet customer needs. With a commitment to community engagement and employee growth, this position offers a chance to be part of a culture that values excellence and teamwork. If you're passionate about providing outstanding service and building relationships, this opportunity is perfect for you.

Benefits

Medical Plan

Employer Paid Life Insurance

Flexible Spending Program

401k

Profit Sharing

Supplemental Benefits (Vision, Dental, Disability)

Qualifications

• High school diploma or GED required, cash handling experience preferred.
• 1+ years of experience interacting with people preferred.

Responsibilities

• Process various customer bank transactions while delivering excellent service.
• Balance cash drawer and promote bank products to meet customer needs.
• Resolve customer transaction issues and assist with branch procedures.

Skills

Good oral and written communication skills

Proficiency in 10 Key

Focus on quality and accuracy

Teamwork and collaboration

Sensitivity to guidelines

Results-oriented with a focus on sales

Service-oriented mindset

Learning and adaptation strategies

Mathematical skills

Critical thinking and problem-solving abilities

Sound judgment and decision-making

Education

High school diploma or GED

Cash handling experience preferred

Experience interacting with people preferred

Job description

IBC Bank Successes and Opportunities

IBC Bank's successes are driven by an aggressive and innovative attitude. The Bank's "We Do More" philosophy underscores its commitment to the growth and success of its employees, customers, and communities. IBC Bank seeks talented, creative, and dedicated individuals to help our business thrive. We value leadership, community engagement, and relationship building, fostering a culture of excellence. Currently, we are filling positions across all business segments. Our focus is to be customer-centric and to provide an excellent customer experience.

Time Type: Full time

This is an in-office position.

Department: 705 Teller Operations

Job Summary

The Universal Teller I position is responsible for conducting and processing various customer bank transactions while delivering the “IBC Experience”. This includes providing prompt, efficient, and friendly customer service, adhering to bank policies, maintaining a balanced cash drawer, and building customer relationships to identify products and services that meet banking needs.

Essential Job Functions

• Process paying and receiving teller transactions
• Provide prompt, efficient, and friendly customer service
• Balance and maintain cash drawer and vault, perform end-of-day processes
• Promote bank products and services to meet customer needs
• Achieve sales performance goals and participate in referral programs
• Participate in product and service initiatives for bank growth
• Attend company meetings
• Process foreign currency transactions
• Follow procedures to minimize errors and losses
• Resolve customer transaction issues
• Answer banking inquiries
• Operate and maintain teller equipment
• Assist with branch procedures including opening and closing
• Train other staff as needed
• Be flexible to report to other branches as required
• Perform sales functions and other duties as assigned

Skills

• Good oral and written communication skills (bilingual preferred)
• Proficiency in 10 Key
• Focus on quality and accuracy
• Teamwork and collaboration
• Sensitivity to guidelines
• Results-oriented with a focus on sales
• Service-oriented mindset
• Learning and adaptation strategies
• Mathematical skills
• Critical thinking and problem-solving abilities
• Sound judgment and decision-making

Education & Experience

• High school diploma or GED
• Cash handling experience preferred (1-6 months)
• Experience interacting with people (1+ years) preferred

About Us

Founded in 1966 in Laredo, Texas, IBC Bank has grown through an aggressive and innovative approach. Our "We Do More" philosophy is dedicated to the growth and success of our employees, customers, and communities. Our commitment to community service and customer satisfaction has contributed to 50 years of growth and profitability, driven by strong leadership and a customer-centric philosophy.

Benefits

We offer a comprehensive benefits package, including:

• Medical Plan
• Employer Paid Life Insurance
• Flexible Spending Program
• 401k
• Profit Sharing
• Supplemental Benefits (Vision, Dental, Disability)