Universal Teller

Flcu; Ocala, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Extensive training

Competitive benefits

Career growth opportunities

Job summary

Florida Credit Union in Ocala, FL is seeking a Universal Teller to provide excellent member service and handle teller duties with accuracy. The role involves assisting members with inquiries, processing transactions, and representing FCU positively.

As part of the team, you will support cross-selling of FCU products, conduct loan interviews, and ensure compliance with banking regulations. A high school diploma or GED and 1–3 years of related experience are typically required.

Qualifications

• High school diploma or GED with 1–3 years of related experience.
• Ability to cash checks and handle transactions with accuracy.
• Good communication and member service skills.

Responsibilities

• Cashes checks and dispenses money after verification of identification.
• Responds to inquiries via phone, online, mail, chats and other channels.
• Balances currency, coin, and checks at end of shift.
• Cross-sells FCU products to members.
• Conducts loan interviews and reviews credit history.
• Processes membership or checking applications and payroll/direct deposits.

Skills

Customer service

Cash handling

Communication skills

Education

High school diploma or GED

Job description

Job Details

Job Location: Ocala Branch - Ocala, FL 34471

Position Type: Full Time

Join Our Team at Florida Credit Union - Where Your Future Shines Bright!

About Us

At Florida Credit Union, our mission is clear: to enhance the lives of our Florida neighbors through exceptional financial services. When you become a part of our team, you're not just starting a new job; you're joining a vibrant community dedicated to making a positive impact. We pride ourselves on fostering a dynamic, collaborative work environment where every team member is valued and supported.

Why You'll Love Working with Us

• Dynamic Team Environment: Work in a supportive and collaborative atmosphere where your ideas and contributions are valued.
• Extensive Training: Receive comprehensive training to ensure you're set up for success from day one.
• Exceptional Benefits: Enjoy a competitive benefits package designed with your well-being in mind.
• Career Growth: Explore numerous opportunities for professional development and advancement within our organization.

Position Overview

The Universal Teller provides excellent customer service to current and potential members and represents the Credit Union in a positive, professional manner. The Universal Teller will assist current and potential members with inquiries about our products and services and make appropriate recommendations. Universal Tellers work with other departments to find solutions to help members' financial needs. Additionally, Universal Tellers will fulfill the duties of a Teller as well as some duties of a Member Service Representative as needed and conduct these activities in accordance with Credit Union policies, goals and objectives established by management.

Your Key Responsibilities

• Cashes checks and dispenses money after verification of identification, signature, and account balance.
• Answering telephone, online, mail, chats and other electronic communication inquires.
• Balances currency, coin, and checks in cash drawer at the end of shift to the computer printout of daily transactions.
• Cross-sells FCU products to the membership (interest bearing checking accounts, consumer loans, commercial loans etc.).
• Conducting loan interviews and obtaining previous credit history of member, as well as other pertinent data that could be used later.
• Processing membership and/or checking applications, certificates, IRA's, payroll, direct deposit, etc.
• Adhere to OFAC and Bank Secrecy Act requirements to maintain the highest standards of compliance.

What We're Looking For

• A high school diploma or GED combined with 1-3 years of related experience, or an equivalent mix of education and hands-on experience.
• A current driver's license.

Become a vital part of our mission to support and uplift our members -

Qualifications