Universal Teller

Bank-of-Tennessee; Blountville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of Tennessee seeks a Universal Teller to deliver exceptional customer experiences handling transactions, account openings, consumer loans, online/mobile banking support, and cross-selling of bank products. The role requires a professional image and strong customer-focus in a busy branch environment.

Qualifications include a high school diploma or equivalent and up to six months of prior customer service or cash handling experience.

Qualifications

• High school diploma or equivalent required.
• Six months of previous customer service, cash handling or retail experience preferred.

Responsibilities

• Establish a professional presence in the community as a representative of the bank
• Maintain professional appearance and dress and abide by the dress code
• Complete teller training programs including transactions, account opening, lending, customer service standards, procedures and systems
• Possess superior knowledge of Bank products and services, delivering professional presentation and selling matched to customer needs
• Effectively assist customers with transactions, account openings and consumer loans
• Identify opportunities to refer customers to other areas of the Bank (Commercial, Mortgage, Investment) as appropriate
• Continuously identify and execute cross-selling opportunities for customers
• Conduct customer and bank transactions with accuracy, efficiency and professionalism while meeting service standards
• Adhere to branch operations policies and procedures including opening/closing, CTR, and cash items

Skills

Active listening

Customer service

Multi-tasking

Professional appearance

Self-motivation

Education

High school diploma or equivalent

Job description

As a Universal Teller, you will deliver an outstanding customer experience by assisting customers with all consumer banking needs to include transactions, account opening/maintenance, consumer loans, online banking and mobile banking assistance, onboarding, cross-selling of bank products and services, and resolution of customer service issues. As a representative of the bank, you are required to present a positive and professional image at all times. This role is highly visible in the Bank and requires a high level of professionalism and self-awareness.

JOB REQUIREMENTS

• High school diploma or equivalent required
• Six months of previous customer service, cash handling or retail experience preferred

COMPETENCIES

• Ability to listen and identify the needs and wants of a customer as well as making quick decisions independently
• Possess knowledge of various functions of the bank and where to find answers or information
• Ability to multi-task and change focus quickly without being stressed or overwhelmed
• Ability to be self-motivated, self-driven and self-sufficient
• Ability to absorb, retain, and utilize training and operational knowledge efficiently
• Present as professional in appearance and attitude

DUTIES AND RESPONSIBILITIES

• Establish a professional presence in the community as a representative of the bank
• Possess a strong attention to detail and consistently display a positive attitude
• Maintain professional appearance and dress and abide by the dress code
• Successfully complete all training programs required for the Universal Teller to include teller transactions, account opening, consumer lending, customer service standards, procedures and systems training
• Possess superior knowledge of Bank products and services, delivering professional presentation, explanation and selling of products and services matched to customer needs
• Effectively and efficiently assist all customers with any consumer banking need, including transactions, account opening and consumer loans
• Identify opportunities to refer customers to other areas of the Bank, including Commercial, Mortgage and Investment divisions as appropriate
• Continuously identify/execute any cross-selling opportunities for the customer
• Conduct customer and bank transactions with accuracy, efficiency and professionalism, meeting the high-quality service delivery standards of the Bank
• Adhere to all branch operations policies and procedures and follow the assigned process. These tasks include but are not limited to opening/closing procedures, cash items, night/day drop and CTR
• Manage and achieve service standard goals, cross-selling goals, transactional goals and other key performance indicators as required
• Create ownership of customer relationships by maintaining contact with customers to offer appropriate products and services, financial advice and assistance with financial needs
• Protect all customer and bank information at all times, adhering to customer privacy and information security policies, and maintain branch security standards
• Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirements
• Consistently support, uphold and model the organization’s core values and standards
• Complete other duties as assigned as determined by management to be reasonable and beneficial

PHYSICAL REQUIREMENTS

You will regularly be stationary at a workstation, frequently operating a computer and helping customers with transactions. You will frequently traverse around the branch or work area to help customers, go to the vault or to operate branch equipment. This role requires operating a computer or other office machinery efficiently in order to complete your job functions. While performing the duties of this job, the employee is regularly required to communicate effectively with customers and employees. You will frequently communicate through various channels such as talking, listening and typing. Must be able to accurately gather and process verbal and written information and properly inspect documents. This job requires the ability to absorb, retain and utilize training and operational knowledge efficiently. The physical environment is indoors for the majority of the job functions. Occasional outdoor work may be required for tasks such as checking an ATM/ITM, assisting a customer and surveying outdoor areas. You will be occasionally required to lift up to 50 pounds. Occasional travel to other branches may be required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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