Universal Technician I

Buckeye Broadband; Booneville (MS); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Universal Technician I to join their team. This entry-level role is the first step towards advanced technician positions, focusing on the installation of CATV systems in customer homes. Responsibilities include performing installations, troubleshooting service issues, and maintaining customer relationships. The ideal candidate will possess strong customer service skills, a commitment to safety, and the physical ability to perform installation tasks. This position offers opportunities for growth and development within a supportive work environment, making it an exciting chance to start a rewarding career in telecommunications.

Benefits

Uniforms provided

Tools provided

Safety equipment provided

Reliable transportation support

Qualifications

• High School diploma or equivalent required.
• 1 year of telecommunications experience preferred.

Responsibilities

• Complete installation work orders accurately and timely.
• Troubleshoot and diagnose service problems effectively.

Skills

Telecommunications

Customer Service

Troubleshooting

Installation Skills

Education

High School Diploma

Tools

Ladders

Bucket Trucks

Job description

Join to apply for the Universal Technician I role at Buckeye Broadband

The Universal Technician I is the first step in a progression to a Universal Technician III. This role requires transitioning into higher levels within specified timeframes.

The Universal Technician I is responsible for all aspects of the installation of the CATV drop system from the tap to the TV in customer’s homes. This includes the outside drop, activation of the drop, proper NEC grounding, proper signal termination, placement of all electronics in the home including splitters, set top converters, modems, and phones, customer education on specified home premise equipment, and wreck out and removal of abandoned cable on the home.

There are no direct reports to this position.

Essential Functions

1. Timely and accurate completion of all installation work orders assigned daily;
2. Performing basic installation tasks related to BAU, including new connect, reconnect, disconnect, converter installation (HD/DVR/DIG), wall fish, additional outlets, rewires, and customer education;
3. Maintaining a working relationship with managers and maintenance personnel in assigned areas;
4. Performing basic installation related to BEX, including HSD and Wireless;
5. Performing installation related to Buckeye Phone, including alarm configurations, entry doors, Arris Whole Home (BMG) product, and TiVo;
6. Reporting system problems or damages promptly;
7. Troubleshooting and diagnostics of service problems;
8. Driving a company vehicle to job sites;
9. Operating equipment safely, including ladders and bucket trucks;
10. Completing work orders clearly and timely;
11. Maintaining inventory of cable equipment;
12. Handling customer payments in the field;
13. Reading cable blueprints;
14. Using proper phone etiquette;
15. Following company policies and safety guidelines;
16. Performing other duties as needed.

Education and Experience Requirements

• High School diploma or equivalent
• Ability to read and spell English properly
• Physical ability to climb poles and ladders
• Physical ability to lift 60 pounds
• Attention to detail
• Math skills to 12th grade level (preferred)
• 1 year of telecommunications experience (preferred)

Core Competencies

• Agile, adaptable, with a sense of urgency
• Innovative, critical thinking, continuous learning
• Customer-focused, sales and service mentality
• Collaborative, team-oriented
• Accountable, proactive problem solver

Other Skills and Requirements

• Commitment to providing value to customers
• Interest in meeting company goals
• Valid driver’s license and acceptable driving record
• Legal and background checks as per company standards
• Reliable transportation
• Professional appearance and demeanor
• Maintaining confidentiality

Working Conditions and Physical Demands

• Walking, kneeling, standing, lifting up to 75 pounds, climbing, etc.
• Union position with specific work hours and overtime as needed
• Uniforms, tools, and safety equipment provided
• Subject to drug and driving record tests

Use of company resources and information is strictly controlled. Unauthorized use may result in termination.

The statements describe general responsibilities and may change as needed.