Universal Operations Specialist I - Packanack Lake, Wayne, NJ

Columbia Bank Northeast; Wayne (NJ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Bonus programs

ESOP

Life Insurance

Long Term Disability

AD&D

Paid Time Off

Paid Sick Time

Bank Holidays

401(k) program

Job summary

Columbia Bank in Wayne, NJ seeks a Supervising Universal Banker to oversee teller operations, scheduling, and security within a branch team. This role requires 2–4 years of teller and supervisory experience and strong knowledge of banking products.

Training is provided, with a 40-hour workweek and occasional Saturdays. The position offers a comprehensive benefits package and opportunities for growth.

Qualifications

• 2-4 years teller, platform and supervisory experience.
• High school diploma, GED or higher.
• Strong knowledge of banking products.
• Sound judgment in decision making and problem solving.
• Precise figure aptitude and strong attention to detail.
• Strong interpersonal, time management and organizational skills.
• Excellent verbal and written communication skills required.
• Strong PC skills and demonstrated knowledge of MS Office (Outlook, Word, Excel).

Responsibilities

• Oversees teller operations; schedules hours and work assignments.
• Ensures daily consolidation of teller sheets and maintains security for teller area.
• Approves transactions on selected deposit accounts within limits.
• Processes return items and items for collection; manages overdrafts as needed.
• Performs teller activities and assists in new accounts area.
• Handles account adjustments and night drops when applicable.
• Performs other job-related duties as assigned.

Skills

Teller supervision

People management

Customer service

Interpersonal skills

Time management

Attention to detail

Verbal communication

Written communication

Education

High school diploma

Tools

MS Office

Outlook

Excel

Word

Teams

Job description

Columbia Bank is a full-service consumer and commercial bank serving individuals, businesses, and communities across New Jersey, Staten Island, and Brooklyn. Through our banking, title, insurance, and wealth management businesses, we provide a broad range of financial solutions tailored to our customers’ needs. We are also committed to strengthening the communities we serve through employee volunteerism, community partnerships, and the Columbia Bank Foundation.

Columbia Bank is a full-service consumer and commercial bank serving individuals, businesses, and communities across New Jersey, Staten Island, and Brooklyn. Through our banking, title, insurance, and wealth management businesses, we provide a broad range of financial solutions tailored to our customers’ needs. We are also committed to strengthening the communities we serve through employee volunteerism, community partnerships, and the Columbia Bank Foundation.

Why This Role Matters

Supervises teller operations including responsibility for teller portion of Universal Banker training. Oversees daily consolidations of teller proof sheets and maintains security for teller area, negotiable items and opening and closing of vault and contents. Assists in reaching all goals set for the branch.

What You'll Deliver/Areas of Impact

• Supervises teller operations including direct responsibility of teller portion of Universal Banking training. Schedules hours and work assignments for all teller personnel. Participates in performance appraisals;
• Ensures daily consolidation of teller sheets including all categories listed on office consolidation. Researches and resolves any problems pertaining to teller area;
• Maintains the security of the teller area, negotiable items and the opening and closing of the vault and contents. Assists in the overall security of the branch;
• Approves transactions on selected deposit accounts, including verification of signatures and endorsements on all withdrawals exceeding teller limits;
• Processes return items and items sent and received for collection. Handles uncollected and overdrafts for branch if assigned and within approved limits. Researches item and account. Determines action to be taken;
• Performs all teller activities outlined for the Universal Banker position as required. Assists in new accounts area when necessary;
• Handles adjustments to accounts and certificates. Processes business account transactions and night drops when applicable;
• Performs other job related duties as assigned.

What You'll Need to Succeed

• 2-4 years of teller, platform and supervisory experience;
• High school diploma, general education degree (GED) or higher;
• Strong knowledge of banking products;
• Sound judgment in decision making and problem solving;
• Precise figure aptitude and strong attention to detail;
• Strong interpersonal, time management and organizational skills;
• Excellent verbal and written communication skills required;
• Strong PC skills and demonstrated knowledge of MS Office (Outlook, Word, Excel);
• Ability to ask questions to learn about customer's financial needs and, when the customer sees the value, introducing them to other bank team members;
• Ability to work with manager to increase customer advocacy effectiveness through feedback and coaching;
• Ability to supervise/ lead Teller line and coach and mentor as needed;
• Ability to stand for extended periods of time;
• Ability to work weekends as needed or scheduled;
• Ability to lift up to 20 lbs.

Desired Skills

• Independent and highly motivated self-starter;
• Results oriented with proven track record to motivate self and others to accomplish objectives;
• Dedicated, enthusiastic, and driven; possesses a strong work ethic;
• A collaborator and team player, translating knowledge and experience into strong and productive relationships;
• Ability to deliver a seamless experience to the customer.

Technology Qualifications

• Proficient in Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Comfortable using multiple systems and digital tools in a fast-paced banking environment.
• Strong computer skills, including virtual collaboration, document management, and reporting tools.
• Exposure to or willingness to learn emerging workplace technologies is highly desired.

Orientation, Onboarding & Training

We provide you the training to help you excel in your position. In order to maximize on your experience we have a robust Onboarding & Orientation Process. Universal Banker positions require either part-time or full-time training for 10 business days. Training schedules are based on availability.

How We Take Care of You

Build a stronger future for yourself, your family and the communities we serve. At Columbia Bank, meaningful work comes together with a collaborative and rewarding culture, opportunities to learn and grow, and a total rewards package designed to support your health, financial security and overall wellbeing. Benefits include healthcare choice, retirement savings with company support, employee ownership, wellness resources, education and student loan programs, paid time off and financial protection. Join a company where your contribution is valued, your growth is supported and your career can make a meaningful impact.

• Medical, Dental, Vision and Rx which are contributory.
• Bonus programs.
• Employee Stock Option Program (ESOP).
• Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D).
• Paid Time Off (PTO) which includes Personal and Vacation Time.
• Paid Sick Time.
• Bank Holidays.
• Employees may participate in the 401k program.

The hours that you will dedicate to work

Monday to Friday: 8:30am until closing, working 40 hours, must be able to work alternating Saturdays: 8:30am until closing based on business needs.

Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.