Universal Operations Specialist I-Bulls Head, Staten Island, NJ

Columbia Bank Northeast; New York (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical coverage

Bonus programs

ESOP

Life Insurance

PTO

Paid sick time

Bank holidays

401k program

Job summary

Columbia Bank is seeking a Branch Supervisor to oversee teller operations, supervise Universal Banker training, and help ensure accurate daily consolidations and security in the teller area.

This role requires strong attention to detail, communication skills, and the ability to work with branch staff to meet goals. Training may occur at a Northfield Bank site that will rebrand to Columbia Bank in early 2027. Weekday schedule with some Saturdays; 40 hours weekly.

Qualifications

• 2-4 years of teller, platform and supervisory experience.
• High school diploma, GED or higher.
• Strong knowledge of banking products.
• Sound judgment in decision making and problem solving.
• Precise figure aptitude and strong attention to detail.
• Strong interpersonal, time management and organizational skills.
• Excellent verbal and written communication skills required.
• Strong PC skills and demonstrated knowledge of MS Office (Outlook, Word, Excel);
• Ability to ask questions to learn about customer’s financial needs and, when the customer sees the value, introducing them to other bank team members;
• Ability to work with manager to increase customer advocacy effectiveness through feedback and coaching;
• Ability to supervise/ lead Teller line and coach and mentor as needed;
• Ability to stand for extended periods of time;
• Ability to work weekends as needed or scheduled;
• Ability to lift up to 20 lbs.

Responsibilities

• Supervises teller operations including direct responsibility of teller portion of Universal Banking training. Schedules hours and work assignments for all teller personnel. Participates in performance appraisals;
• Ensures daily consolidation of teller sheets including all categories listed on office consolidation. Researches and resolves any problems pertaining to teller area;
• Maintains the security of the teller area, negotiable items and the opening and closing of the vault and contents. Assists in the overall security of the branch;
• Approves transactions on selected deposit accounts, including verification of signatures and endorsements on all withdrawals exceeding teller limits;
• Processes return items and items sent and received for collection. Handles uncollected and overdrafts for branch if assigned and within approved limits. Researches item and account. Determines action to be taken;
• Performs all teller activities outlined for the Universal Banker position as required. Assists in new accounts area when necessary;
• Handles adjustments to accounts and certificates. Processes business account transactions and night drops when applicable;
• Performs other job related duties as assigned.

Skills

Supervisory experience

Teller operations

MS Office

Verbal communication

Written communication

Time management

Detail oriented

Education

High school diploma or GED

Tools

MS Office (Outlook/Word/Excel)

Job description

Northfield Bank became a division of Columbia Bank on July 20, 2026. This position is based at a Northfield Bank location that is anticipated to rebrand and operate as a Columbia Bank location in early 2027.

Summary

Supervises teller operations including responsibility for teller portion of Universal Banker training. Oversees daily consolidations of teller proof sheets and maintains security for teller area, negotiable items and opening and closing of vault and contents. Assists in reaching all goals set for the branch.

Job Responsibilities

• Supervises teller operations including direct responsibility of teller portion of Universal Banking training. Schedules hours and work assignments for all teller personnel. Participates in performance appraisals;
• Ensures daily consolidation of teller sheets including all categories listed on office consolidation. Researches and resolves any problems pertaining to teller area;
• Maintains the security of the teller area, negotiable items and the opening and closing of the vault and contents. Assists in the overall security of the branch;
• Approves transactions on selected deposit accounts, including verification of signatures and endorsements on all withdrawals exceeding teller limits;
• Processes return items and items sent and received for collection. Handles uncollected and overdrafts for branch if assigned and within approved limits. Researches item and account. Determines action to be taken;
• Performs all teller activities outlined for the Universal Banker position as required. Assists in new accounts area when necessary;
• Handles adjustments to accounts and certificates. Processes business account transactions and night drops when applicable;
• Performs other job related duties as assigned.

Qualifications

• 2-4 years of teller, platform and supervisory experience;
• High school diploma, general education degree (GED) or higher;
• Strong knowledge of banking products;
• Sound judgment in decision making and problem solving;
• Precise figure aptitude and strong attention to detail;
• Strong interpersonal, time management and organizational skills;
• Excellent verbal and written communication skills required;
• Strong PC skills and demonstrated knowledge of MS Office (Outlook, Word, Excel);
• Ability to ask questions to learn about customer’s financial needs and, when the customer sees the value, introducing them to other bank team members;
• Ability to work with manager to increase customer advocacy effectiveness through feedback and coaching;
• Ability to supervise/ lead Teller line and coach and mentor as needed;
• Ability to stand for extended periods of time;
• Ability to work weekends as needed or scheduled;
• Ability to lift up to 20 lbs.

Desired Skills

• Independent and highly motivated self-starter;
• Results oriented with proven track record to motivate self and others to accomplish objectives;
• Dedicated, enthusiastic, and driven; possesses a strong work ethic;
• A collaborator and team player, translating knowledge and experience into strong and productive relationships;
• Ability to deliver a seamless experience to the customer.

Orientation, Onboarding & Training

We provide you the training to help you excel in your position. In order to maximize on your experience we have a robust Onboarding & Orientation Process. Universal Banker positions require either part-time or full-time training for 10 business days. Training schedules are based on availability.

Columbia Bank offers the following benefits:

• Medical, Dental, Vision and Rx which are contributory.
• Bonus programs.
• Employee Stock Option Program (ESOP).
• Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D).
• Paid Time Off (PTO) which includes Personal and Vacation Time.
• Paid Sick Time.
• Bank Holidays.
• Employees may participate in the 401k program.

Schedule

Monday to Friday: 8:30am until closing, working 40 hours, must be able to work Saturdays: 8:30am until closing based on business needs.

Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.