Universal Operations Specialist I-Bay Ridge, Brooklyn, NJ

Columbia Bank Northeast; New York (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k plan

Employee Stock Option Program (ESOP)

Life Insurance

Long Term Disability

Paid Time Off

Paid Sick Time

Bank Holidays

401k

Job summary

Columbia Bank, formerly Northfield Bank, seeks a Supervisor of Teller Operations for the teller portion of Universal Banking training and vault security. Based at a Northfield Bank location expected to rebrand to Columbia Bank in early 2027, this role supports branch goals and daily operations.

Responsibilities: supervise tellers, approve select deposits, reconcile teller sheets, coach staff, and maintain negotiable-item security.

Qualifications

• 2–4 years of teller, platform, and supervisory experience.
• High school diploma, GED, or higher.
• Strong knowledge of banking products.
• Sound judgment in decision-making and problem solving.
• Accurate numerical aptitude and attention to detail.
• Strong interpersonal, time management and organizational skills.
• Excellent verbal and written communication.
• Proficient PC skills; MS Office suite.
• Ability to learn customer needs and introduce them to bank team members.
• Ability to supervise Teller line and mentor staff.
• Ability to stand for extended periods and work weekends.

Responsibilities

• Supervises teller operations, schedules hours and assigns tasks.
• Ensures daily consolidation of teller sheets and resolves problems.
• Maintains teller area security and vault access.
• Approves deposits beyond teller limits.
• Processes returns and items for collection; handles overdrafts as assigned.
• Performs teller activities and participates in new accounts area when needed.
• Handles account adjustments and night drops when applicable.
• Performs other duties as assigned.

Skills

Teller supervision

Customer service experience

Communication skills

Education

High school diploma or GED

Tools

MS Office (Outlook, Word, Excel)

Job description

Northfield Bank became a division of Columbia Bank on July 20, 2026. This position is based at a Northfield Bank location that is anticipated to rebrand and operate as a Columbia Bank location in early 2027

Northfield Bank became a division of Columbia Bank on July 20, 2026. This position is based at a Northfield Bank location that is anticipated to rebrand and operate as a Columbia Bank location in early 2027

Summary:

Supervises teller operations including responsibility for teller portion of Universal Banker training. Oversees daily consolidations of teller proof sheets and maintains security for teller area, negotiable items and opening and closing of vault and contents. Assists in reaching all goals set for the branch.

Job Responsibilities:

• Supervises teller operations including direct responsibility of teller portion of Universal Banking training. Schedules hours and work assignments for all teller personnel. Participates in performance appraisals;
• Ensures daily consolidation of teller sheets including all categories listed on office consolidation. Researches and resolves any problems pertaining to teller area;
• Maintains the security of the teller area, negotiable items and the opening and closing of the vault and contents. Assists in the overall security of the branch;
• Approves transactions on selected deposit accounts, including verification of signatures and endorsements on all withdrawals exceeding teller limits;
• Processes return items and items sent and received for collection. Handles uncollected and overdrafts for branch if assigned and within approved limits. Researches item and account. Determines action to be taken;
• Performs all teller activities outlined for the Universal Banker position as required. Assists in new accounts area when necessary;
• Handles adjustments to accounts and certificates. Processes business account transactions and night drops when applicable;
• Performs other job related duties as assigned.

Qualifications:

• 2-4 years of teller, platform and supervisory experience;
• High school diploma, general education degree (GED) or higher;
• Strong knowledge of banking products;
• Sound judgment in decision making and problem solving;
• Precise figure aptitude and strong attention to detail;
• Strong interpersonal, time management and organizational skills;
• Excellent verbal and written communication skills required;
• Strong PC skills and demonstrated knowledge of MS Office (Outlook, Word, Excel);
• Ability to ask questions to learn about customer’s financial needs and, when the customer sees the value, introducing them to other bank team members;
• Ability to work with manager to increase customer advocacy effectiveness through feedback and coaching;
• Ability to supervise/ lead Teller line and coach and mentor as needed;
• Ability to stand for extended periods of time;
• Ability to work weekends as needed or scheduled;
• Ability to lift up to 20 lbs.

Desired Skills:

• Independent and highly motivated self-starter;
• Results oriented with proven track record to motivate self and others to accomplish objectives;
• Dedicated, enthusiastic, and driven; possesses a strong work ethic;
• A collaborator and team player, translating knowledge and experience into strong and productive relationships;
• Ability to deliver a seamless experience to the customer.

Orientation, Onboarding & Training:

We provide you the training to help you excel in your position. In order to maximize on your experience we have a robust Onboarding & Orientation Process. Universal Banker positions require either part-time or full-time training for 10 business days. Training schedules are based on availability.

Columbia Bank offers the following benefits:

• Medical, Dental, Vision and Rx which are contributory.
• Bonus programs.
• Employee Stock Option Program (ESOP).
• Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D).
• Paid Time Off (PTO) which includes Personal and Vacation Time.
• Paid Sick Time.
• Bank Holidays.
• Employees may participate in the 401k program.

Schedule:

Monday to Friday: 8:30am until closing, working 40 hours, must be able to work Saturdays: 8:30am until closing based on business needs.

Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.