Universal Customer Service Representative I

Westamerica Bancorporation; Fresno (CA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Westamerica Bancorporation in Fresno, California is seeking a Customer Service Representative to respond to customer inquiries by direct action or referrals, and to promote bank services.

The role requires prior customer service experience in banking; call center experience is a plus. Bilingual ability is highly desirable but not required. This position offers a 40-hour work week and a chance to join a team known for a superior customer service guarantee.

Qualifications

• Experience in customer service, preferably in banking.
• Call center experience is a plus.
• Bilingual ability is desirable but not required.

Responsibilities

• Respond to customer telephone inquiries by direct action or referral questions and requests.
• Sell bank services, resolve problems, and explain bank policy regarding rates and service charges.

Skills

Customer service

Call center experience

Job description

Description

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

Weekly working hours: 40

As Customer Service Representative, responds to customer telephone inquiries by direct action or referral questions & requests. Complies with customer requests, sells bank services, resolves problems, and explains Bank policy regarding rates and service charges.

Previous customer service skills in a banking environment preferred. Prior call center experience is a plus. Bilingual highly desirable but not required.

EOE

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