Banking Customer Service Rep I

Westamerica Bancorporation; Fresno (CA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Westamerica Bancorporation in Fresno, California is seeking a Customer Service Representative to respond to customer inquiries by direct action or referrals, and to promote bank services.

The role requires prior customer service experience in banking; call center experience is a plus. Bilingual ability is highly desirable but not required. This position offers a 40-hour work week and a chance to join a team known for a superior customer service guarantee.

Qualifications

• Experience in customer service, preferably in banking.
• Call center experience is a plus.
• Bilingual ability is desirable but not required.

Responsibilities

• Respond to customer telephone inquiries by direct action or referral questions and requests.
• Sell bank services, resolve problems, and explain bank policy regarding rates and service charges.

Skills

Customer service

Call center experience

Job description

Westamerica Bancorporation in Fresno, California is seeking a Customer Service Representative to respond to customer inquiries by direct action or referrals, and to promote bank services.

The role requires prior customer service experience in banking; call center experience is a plus. Bilingual ability is highly desirable but not required. This position offers a 40-hour work week and a chance to join a team known for a superior customer service guarantee.