Banking Customer Service Specialist

Westamerica-Bank; Fresno (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

Westamerica Bank, a major California-headquartered bank, is seeking a Customer Service Representative in Fresno. The role involves handling customer telephone inquiries, directing questions as needed, and supporting the sales of bank services.

Candidates with prior banking customer service or call center experience are preferred. Bilingual ability is desirable but not required; position is full-time with standard 40-hour weeks.

Qualifications

• Previous customer service skills in a banking environment preferred.
• Prior call center experience is a plus.
• Bilingual highly desirable but not required.

Responsibilities

• Responds to customer telephone inquiries by direct action or referral.
• Sells bank services and resolves problems.
• Explains Bank policy regarding rates and service charges.

Skills

Customer service experience

Call center experience

Bilingual (desirable)

Job description

Westamerica Bank, a major California-headquartered bank, is seeking a Customer Service Representative in Fresno. The role involves handling customer telephone inquiries, directing questions as needed, and supporting the sales of bank services.

Candidates with prior banking customer service or call center experience are preferred. Bilingual ability is desirable but not required; position is full-time with standard 40-hour weeks.