Universal Customer Service Representative I

Westamerica-Bank; Fresno (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

Westamerica Bank, a major California-headquartered bank, is seeking a Customer Service Representative in Fresno. The role involves handling customer telephone inquiries, directing questions as needed, and supporting the sales of bank services.

Candidates with prior banking customer service or call center experience are preferred. Bilingual ability is desirable but not required; position is full-time with standard 40-hour weeks.

Qualifications

• Previous customer service skills in a banking environment preferred.
• Prior call center experience is a plus.
• Bilingual highly desirable but not required.

Responsibilities

• Responds to customer telephone inquiries by direct action or referral.
• Sells bank services and resolves problems.
• Explains Bank policy regarding rates and service charges.

Skills

Customer service experience

Call center experience

Bilingual (desirable)

Job description

Description

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

Weekly working hours: 40

As Customer Service Representative, responds to customer telephone inquiries by direct action or referral questions & requests. Complies with customer requests, sells bank services, resolves problems, and explains Bank policy regarding rates and service charges.

Previous customer service skills in a banking environment preferred. Prior call center experience is a plus. Bilingual highly desirable but not required.

EOE

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