UNIVERSAL CLERK

Linn County, IA; Iowa (LA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Annual pay increases

Medical, dental, vision

IPERS retirement

Wellness program

On-site fitness centers

Paid holidays

Training & development

Job summary

Linn County Treasurers Office in Iowa is seeking a Universal Clerk to perform clerical and customer service duties within the Treasurer’s Office, handling vehicle title and registration transactions, tax collection, and document processing to ensure compliance with Iowa laws. The role requires a high school diploma, four years of clerical experience including at least one year processing and accounting for large sums of money.

Typical hours are Monday–Friday, 7:30 a.m.

Qualifications

• High school diploma or equivalent required.
• Four years of clerical experience including at least one year processing and accounting for large sums of money.

Responsibilities

• Processes customer transactions including verifying validity of documents including title applications, lien notations/releases, and duplicate titles.
• Explains, processes, and collects payments for property taxes and motor vehicle transactions using computer systems.
• Processes license plate activities including cancellations, exchanges, refunds and special license applications.
• Scans, files, and stores records in document management systems.
• Reviews incoming paperwork for completeness, accuracy, and legal compliance.
• Researches and applies Iowa and other state motor vehicle laws, codes, and DOT regulations.
• Contacts other states for clarification or processing.
• Processes payments and refunds including cash, check, credit card, and electronic funds.
• Counts and balance receipts and cash accurately and securely. Follows cash handling procedures and reconciles totals daily.
• Reviews and verifies incoming paperwork for completeness, accuracy, and legal compliance.
• Responds to customer inquiries with understanding Iowa Code, DOT requirements, and appropriate regulations.
• Performs other duties as assigned
• Knows the products they personally produce and the customers of each product. Listens to the “Voice of the Customer “and closes gaps between customer expectations and experience whenever possible.

Skills

Clerical skills

Customer service

Cash handling

Document processing

Research and regulatory understanding

Education

High school diploma or equivalent

Tools

Document management systems

Computer systems

Job description

Linn County is committed to creating a Customer-Centered Culture placing our internal & external customers at the center of everything we do!Why do we do this? We get that question a lot. The answer is simple: We want our customers to have a positive experience. Our co-workers are customers too. Exceptional internal customer satisfaction leads to exceptional customer satisfaction for the public!

Why work at Linn County?

• Competitive wages with annual pay increases & annual cost of living increase (depending on budget)
• Access to medical, dental, vision, short & long term disability, and supplemental life insurance
• Iowa Public Employee's Retirement Pension Plan (IPERS)
• Wellness program offering credit on insurance premiums to eligible employees
• Free on-site fitness centers
• 12 paid holidays per year
• Training & professional development opportunities

Hourly Wage: $24.46

About the Role: Performs specialized clerical and customer service duties within the Treasurer’s Office involving vehicle title and registration transactions, tax collection, and document processing to ensure compliance with Iowa laws and regulations, while providing courteous service to the public.

• Processes customer transactions including verifying validity of documents including title applications, lien notations/releases, and duplicate titles. Explains, processes, and collects payments for property taxes and motor vehicle transactions using computer systems.
• Processes license plate activities including cancellations, exchanges, refunds and special license applications.
• Scans, files, and stores records in document management systems.
• Reviews incoming paperwork for completeness, accuracy, and legal compliance.
• Researches and applies Iowa and other state motor vehicle laws, codes, and DOT regulations. Contacts other states for clarification or processing.
• Processes payments and refunds including cash, check, credit card, and electronic funds. Counts and balance receipts and cash accurately and securely. Follows cash handling procedures and reconciles totals daily.
• Reviews and verifies incoming paperwork for completeness, accuracy, and legal compliance.
• Responds to customer inquiries with understanding Iowa Code, DOT requirements, and appropriate regulations.
• Performs other duties as assigned
• Knows the products they personally produce and the customers of each product. Listens to the “Voice of the Customer “and closes gaps between customer expectations and experience whenever possible.

• High school diploma or equivalent required.
• Four (4) years of clerical experience including at least one (1) year processing and accounting for large sums of money.

Monday - Friday 7:30 a.m. - 4:30 p.m.

Read the full job description here: Universal Clerk Job Description

Learn more about the Linn County Treasurers Office here: Linn County Treasurers Office Website