UNIVERSAL CLERK

Linn County; Cedar Rapids (IA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

IPERS retirement plan

Health/dental/vision coverage

On-site fitness center

12 paid holidays

Wellness program

Job summary

Linn County in Cedar Rapids, IA seeks a customer-focused clerk in the Treasurer’s Office to handle vehicle title and registration transactions and tax processing. Duties include processing payments, license activities, records management, and responding to public inquiries with knowledge of Iowa codes.

Shifts run Monday–Friday from 7:30 a.m. to 4:30 p.m. The position offers competitive wages and a comprehensive benefits package, including IPERS and wellness incentives.

Qualifications

• Experience handling customer transactions and inquiries.
• Ability to verify documents and ensure accuracy and legality.
• Comfort with governmental processes and DOT regulations.

Responsibilities

• Process transactions and collect payments for taxes and motor vehicle services.
• Handle license plate tasks, cancellations, exchanges, and refunds.
• Scan, file, and store records in document systems.
• Review paperwork for completeness and legal compliance.
• Respond to customer questions with knowledge of Iowa laws.

Skills

Customer service

Cash handling

Document processing

Regulatory compliance

Education

High school diploma or equivalent

Job description

Description

Linn County is committed to creating a Customer-Centered Culture placing our internal & external customers at the center of everything we do! Why do we do this? We get that question a lot. The answer is simple: We want our customers to have a positive experience. Our co-workers are customers too. Exceptional internal customer satisfaction leads to exceptional customer satisfaction for the public!

Why work at Linn County?

• Competitive wages with annual pay increases & annual cost of living increase (depending on budget)
• Access to medical, dental, vision, short & long term disability, and supplemental life insurance
• Iowa Public Employee's Retirement Pension Plan (IPERS)
• Wellness program offering credit on insurance premiums to eligible employees
• Free on-site fitness centers
• 12 paid holidays per year
• Training & professional development opportunities

Hourly Wage: $24.46

About The Role

Performs specialized clerical and customer service duties within the Treasurer’s Office involving vehicle title and registration transactions, tax collection, and document processing to ensure compliance with Iowa laws and regulations, while providing courteous service to the public.

Essential Functions

• Processes customer transactions including verifying validity of documents including title applications, lien notations/releases, and duplicate titles. Explains, processes, and collects payments for property taxes and motor vehicle transactions using computer systems.
• Processes license plate activities including cancellations, exchanges, refunds and special license applications.
• Scans, files, and stores records in document management systems.
• Reviews incoming paperwork for completeness, accuracy, and legal compliance.
• Researches and applies Iowa and other state motor vehicle laws, codes, and DOT regulations. Contacts other states for clarification or processing.
• Processes payments and refunds including cash, check, credit card, and electronic funds. Counts and balance receipts and cash accurately and securely. Follows cash handling procedures and reconciles totals daily.
• Reviews and verifies incoming paperwork for completeness, accuracy, and legal compliance.
• Responds to customer inquiries with understanding Iowa Code, DOT requirements, and appropriate regulations.
• Performs other duties as assigned
• Knows the products they personally produce and the customers of each product. Listens to the “Voice of the Customer “and closes gaps between customer expectations and experience whenever possible.

Minimum Qualifications & Requirements

• High school diploma or equivalent required.
• Four (4) years of clerical experience including at least one (1) year processing and accounting for large sums of money.

Shift

Monday - Friday

7:30 a.m. - 4:30 p.m.

Linn County offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, life, long-term disability (LTD) insurance and wellness incentives.