Universal Banker

Pathfinder Bank; City of Syracuse (NY); Sur place; USD 25 000 - 33 000; Plein temps

Résumé du poste

Pathfinder Bank is seeking a Universal Banker to strengthen customer relationships within a community bank setting. You will support deposits, consumer lending, and daily branch operations while identifying financial needs and connecting customers with suitable products.

You will play a key role in delivering high service levels, maintaining accurate records, and advancing branch growth, with opportunities for internal mobility and community impact.

Qualifications

• 2–5 years in banking, financial services, or equivalent customer relationships.
• Ability to identify customer needs and convert service into sales/referrals.
• Experience with deposit account servicing and processing transactions.
• Ability to obtain and maintain NMLS registration.
• Ability to process consumer loan applications and qualify for lending authority.
• Ability to open/close the branch per procedures.
• Strong customer service, communication, and relationship-building skills.
• Detail-oriented with accuracy and fault handling.
• Ability to manage multiple priorities in a fast-paced banking environment.
• Familiarity with banking systems and regulatory requirements.

Responsabilités

• Provide and maintain a high level of customer service during all interactions.
• Build customer relationships by identifying financial needs and suggesting Bank products.
• Develop and manage relationships to support retention and branch growth.
• Process consumer loan applications from start to close, including home equity products.
• Promote Bank products and refer customers to specialists for additional needs.
• Handle retail and commercial transactions: deposits, withdrawals, loan payments, checks.
• Maintain cash handling accuracy and balance per procedures.
• Support daily branch operations including night drop and ATM balancing.
• Keep customer contact information and account records current.
• Assist with administrative tasks to support efficient branch operations.
• Stay updated on Bank products, services, procedures, and changes.
• Identify and manage operational and fraud risks per policy.
• Ensure compliance with policies, procedures, and regulations.
• Maintain confidentiality of customer and Bank information.

Connaissances

Customer service

Relationship building

Sales referrals

Financial knowledge

Attention to detail

Formation

NMLS registration

Notary Public

Description du poste

Job Type

Full-time

Description

Pathfinder Bank is seeking a Universal Banker to build and strengthen customer relationships within a community banking and financial services environment. This role supports relationship development, deposit account servicing, consumer lending, and daily branch operations, identifying customer needs and connecting them with appropriate banking products and services while delivering a high level of customer service.

Join a team that values your expertise and your community. At Pathfinder Bank, you are more than an employee. You are a valued member of a team that takes pride in helping local businesses and communities grow. When you join us, you become part of a people-first culture built on respect, development, and service.

We offer:

Competitive compensation and benefits, including health coverage, 401(k) with company match, and paid time off

Opportunities for career growth and internal mobility within a community bank

A supportive team environment focused on employee development and engagement

A community-focused culture with opportunities to give back locally

Position Summary

Serves as a key point of contact within the branch for customer service, relationship development, and referral opportunities in support of overall branch goals. Builds and maintains customer relationships by identifying financial needs, recommending appropriate products and services, and connecting customers with additional resources across the Bank.

This role supports deposit account servicing, consumer lending, and daily branch operations, including assisting with customer transactions as needed. Processes consumer loan applications from application through closing, including home equity products, in accordance with Bank policy and applicable requirements. Maintains current knowledge of Bank products, systems, procedures, and operational changes while demonstrating sound risk management practices.

Essential Functions

• Provide and maintain a high level of customer service during all customer interactions
• Build and maintain customer relationships by identifying financial needs and recommending appropriate Bank products and services
• Develop and manage relationships with existing and prospective customers to support customer retention and branch growth
• Process consumer loan applications from application through closing, including home equity products, in accordance with Bank policy and applicable requirements
• Promote Bank products and services and refer customers to appropriate personnel for additional financial needs
• Process retail and commercial transactions, including deposits, withdrawals, loan payments, check cashing, and other transactions as needed
• Maintain accuracy in cash handling, balancing, and transaction processing in accordance with established procedures
• Support daily branch operations, including night drop, ATM balancing, safe deposit boxes, debit card setup, branch capture, and preparation of courier materials
• Maintain accurate and current customer contact information and account records
• Assist with administrative and operational responsibilities necessary to support efficient branch operations
• Maintain current knowledge of Bank products, services, systems, procedures, and operational changes
• Identify and manage operational and fraud risks and elevate concerns in accordance with Bank policies and procedures
• Ensure compliance with Bank policies, procedures, internal controls, and applicable federal and state regulations
• Maintain confidentiality and protect customer and Bank information

Requirements

• 2 to 5 years of banking, financial services, or comparable customer relationship experience
• Demonstrated ability to identify customer needs and successfully transition service interactions into sales or referral opportunities
• Experience with deposit account servicing and customer transaction processing
• Ability to obtain and maintain NMLS registration
• Ability to process consumer loan applications and develop the knowledge necessary to qualify for lending authority
• Ability to open and close the branch in accordance with established procedures
• Strong customer service, communication, and relationship-building skills
• Strong attention to detail and accuracy
• Ability to take ownership of errors and resolve issues promptly
• Ability to manage multiple priorities in a fast-paced banking environment
• Ability to learn and effectively use banking systems and technology
• Ability to adhere to Bank policies, procedures, regulatory requirements, and internal controls

Preferred Qualifications

• Previous Universal Banker, Personal Banker, Customer Service Specialist, or similar banking experience
• Experience with consumer lending and home equity products
• Demonstrated experience developing and managing customer relationships
• Experience identifying sales and referral opportunities within a banking environment
• Notary Public commission
• NMLS registration
• Knowledge of retail banking products, services, operations, and regulatory requirements

Salary Description

$18.00 - $24.00 Hourly