Universal Banker: Teller & Client Growth Champion

Belay Bank; Santa Barbara (CA); Hybrid; USD 28,000 - 34,000; Full time

Job summary

First Bank seeks an Universal Banker II (Teller & Client Relationship Banker) to deliver an exceptional client experience while accurately processing transactions and supporting branch growth through client engagement and referrals.

About 75% of the role focuses on teller operations, including deposits, balance, and cash handling, with 25% on relationship building, needs-based conversations, and promoting banking products and services to clients.

Qualifications

• High school diploma or GED required.
• One year of customer service, cash handling, retail, banking, or financial services experience preferred.
• Previous teller, banker, credit union, or retail banking experience strongly preferred.
• Customer service: provide a positive client experience and build relationships.
• Sales & referrals: identify client needs and refer banking products and services.
• Accuracy & attention to detail: accurately process financial transactions and balance cash.
• Communication: strong verbal and interpersonal communication with clients and team.
• Technology: ability to use banking systems and assist clients with online/mobile banking tools.

Responsibilities

• Process a variety of financial transactions including deposits, withdrawals, loan payments, transfers, check cashing, cashier's checks, and account servicing transactions.
• Accurately balance and maintain an assigned cash drawer while adhering to established balancing and cash handling procedures.
• Follow branch operational procedures, internal controls, security standards, and regulatory requirements.
• Protect confidential client information and maintain compliance with all bank policies and procedures.
• Identify potentially fraudulent transactions and elevate concerns appropriately.
• Support daily branch opening, closing, balancing, and maintenance activities.
• Resolve routine client issues and provide prompt, professional service.
• Engage clients through meaningful conversations to understand financial needs and goals.
• Identify opportunities to deepen client relationships through appropriate referrals and introductions.
• Promote and educate clients on consumer banking products and services, including checking accounts, savings accounts, debit cards, credit cards, online banking, mobile banking, CDs, and other bank solutions.
• Support branch sales and referral goals by connecting clients with mortgage, business banking, wealth management, lending, and other bank partners as appropriate.
• Educate clients on digital banking tools and self-service capabilities to improve convenience and financial wellness.
• Participate in branch outreach, client engagement initiatives, and community networking activities when needed.
• Collaborate with branch team members to deliver a consistent and positive client experience.
• Adapt to changing priorities and business needs in a fast-paced retail banking environment.
• Maintain knowledge of products, services, procedures, and regulatory requirements.
• Perform other duties as assigned.

Skills

Customer Service

Cash Handling

Sales & Referrals

Accuracy & Attention to Detail

Communication Skills

Technology Skills

Problem Solving & Judgment

Education

High school diploma or GED

Tools

Banking systems

Online banking tools

Mobile banking tools

Job description

First Bank seeks an Universal Banker II (Teller & Client Relationship Banker) to deliver an exceptional client experience while accurately processing transactions and supporting branch growth through client engagement and referrals.

About 75% of the role focuses on teller operations, including deposits, balance, and cash handling, with 25% on relationship building, needs-based conversations, and promoting banking products and services to clients.