Universal Banker: Sales & Service Pro

First Citizens; Los Angeles (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

First Citizens Bank in Los Angeles is seeking a Sales and Service Representative to process transactions and handle customer requests in-branch. You will promote bank capabilities and refer opportunities to partners, while delivering exceptional service and maintaining compliance.

The role emphasizes proactive problem solving, effective communication, and teamwork to support branch objectives and customer satisfaction.

Qualifications

• High School Diploma or GED required.
• 6 months customer service, cash handling experience preferred.
• Previous banking or sales experience is a plus.

Responsibilities

• Foster partnerships to uncover sales or referral opportunities.
• Process transactions accurately and provide excellent customer service.
• Educate customers on bank products and refer to appropriate partners.
• Maintain compliance with policies and procedures while serving customers.

Skills

Customer service

Sales

Communication

Adaptability

Teamwork

Flexibility

Retail banking knowledge

Education

High School Diploma or GED

Job description

First Citizens Bank in Los Angeles is seeking a Sales and Service Representative to process transactions and handle customer requests in-branch. You will promote bank capabilities and refer opportunities to partners, while delivering exceptional service and maintaining compliance.

The role emphasizes proactive problem solving, effective communication, and teamwork to support branch objectives and customer satisfaction.