Universal Banker - North Oak

NASB Financial, Inc.; Kansas City (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) retirement plan

Generous paid vacation

Paid holidays

Employee referral bonuses

Job summary

A local Kansas City bank is seeking a Universal Banker for its North Oak branch. The ideal candidate will provide exceptional customer service, assist clients in selecting accounts, and support mortgage sales. Responsibilities include resolving customer inquiries, handling daily operations, and adhering to compliance policies. Applicants must have a high school diploma, relevant sales experience, and strong communication skills. The role offers comprehensive health benefits, a 401(k) plan, paid vacation, and more.

Qualifications

• A high school diploma, GED or foreign equivalent required, college degree or military equivalent preferred.
• One year’s experience in a retail or sales environment required.
• Excellent communication skills and customer interaction abilities.
• Ability to work branch hours Monday - Friday and alternate Saturday mornings.

Responsibilities

• Provide outstanding customer service and support mortgage sales.
• Assist customers with account selection and management.
• Resolve problems and questions to ensure satisfaction.
• Adhere to policies related to BSA/AML compliance.

Skills

Customer service

Sales experience

Communication skills

Time management

Basic math skills

Bilingual (desired)

Education

High school diploma or GED

College degree or military equivalent (preferred)

Job description

NASB has job openings across all departments. Start your career with a local Kansas City bank and national banking lender today!

Position: Universal Banker, North Oak

Location: Kansas City (North Oak), MO

Job Id: 1504

# of Openings: 1

$500 Sign-On Bonus Opportunity Available!

Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we seek extraordinary individuals with the talent and passion to help us bring those dreams to life.

We are looking for a Universal Banker to join our North Oak branch team.

Job Summary

Our Universal Bankers provide quality customer service and promote NASB’s products, services, and thoughtful solutions to make banking easy for our customers.

Responsibilities

• Providing outstanding customer service, greeting each customer as they enter the bank, answering the phone promptly, and taking ownership of each interaction; this includes the support of our mortgage sales team by making referrals.
• Assisting customers in their selection of various accounts and financial services, administering accounts, and positively impacting retention of current customers while achieving branch sales and service goals.
• Resolving any problems, issues, or questions to ensure customer satisfaction.
• Always maintaining a positive, friendly, and professional attitude.
• Assisting with all branch level marketing activities and promotions.
• Performing applicable aspects of daily operations, including opening new accounts, cash controls, balancing, exercising fraud prevention, handling customer transactions, and accurately completing all CIP requirements.
• Adhering to all policies and procedures, including those related to the Bank’s Bank Secrecy Act/Anti-Money Laundering (BSA/AML) compliance program.

Qualifications

• A high school diploma, GED or foreign equivalent required, college degree or military equivalent preferred.
• One year’s experience in a retail or sales environment engaging with customers and making product recommendations leading to sales or relevant experience required.
• Ability to complete credit and background checks.
• Ability to work branch hours Monday - Friday and alternate Saturday mornings.
• Ability to learn products, services, and procedures quickly and accurately.
• Financial management and responsibility skills.
• Excellent communication skills with a demonstrated ability to adapt the conversation of the NASB products/services based on the customer’s varying needs in person and over the phone.
• Basic math skills, including the ability to solve problems and quickly identify currency denominations.
• Time management and organizational skills, including being detail-oriented and thorough.
• Bilingual desired, but not required.
• Sound judgment and decision‑making abilities.
• Ability to lift/carry up to 25 pounds occasionally.

Benefits

• Comprehensive health insurance options including medical, dental, and vision coverage.
• 401(k) retirement plan with immediate employer match.
• Generous paid vacation, sick and personal days. Plus, enjoy a bonus day off for your birthday.
• Exclusive mortgage and banking benefits.
• Paid holidays, volunteer time off, and free parking at NASB facilities.
• Employee referral bonuses and internal training programs to help reach your career goals.

To get more information or to apply, please contact [e-mail].

North American Savings Bank is an Equal Opportunity/Veterans/Disabled employer. All qualifying applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Note: Benefits may change at any time. Certain benefits may have specific eligibility requirements.

*Terms: $250 paid out after 30 days of employment. Second payout of $250 after 90 days of employment. Complete details provided upon job offer.