Universal Banker in Tyler West Loop

Austin Bank; Tyler (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Austin Bank seeks a Customer Service Representative to assist customers with deposits, loans, and account products at our Tyler, TX branch. You will explain options, open accounts, process transactions, and respond to inquiries, aiming to deliver friendly, accurate service.

The role emphasizes relationship-building, cross-selling bank services, and ensuring compliance with banking regulations. Diploma or higher and strong computer and customer service skills are required.

Qualifications

• Diploma or higher required.
• Strong computer skills.
• Excellent customer service skills.

Responsibilities

• Explain products/services and help customers select the best option.
• Call on customers to develop or retain business.
• Open deposit accounts and take loan applications; respond to inquiries.
• Ensure transactions and documentation comply with policy and regulations.

Skills

Computer skills

Customer service

Education

Diploma or better.

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES:Includes the following: Other duties may be assigned:

• Explains products/services available and assists in the selection of the most appropriate product/services for the customer.
• Calls on potential or existing customers to develop new business or retain existing business.
• Interviews customer to adequately perform assessment of financial needs. Corresponds with or interviews applicant or creditors to resolve questions regarding application information.
• Cross-sells the Banks’ products/services.

Service:

• Exhibits superior customer service as an Austin Bank team member. Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs. Helps promote a loyal relationship between the customer and Austin bank.
• Provides prompt, efficient, and friendly service to customers and potentials customers.
• Open deposit accounts, process teller transactions, take loan applications, respond to customer inquiries, resolve issues, recognize and refer cross-sell opportunities as appropriate.
• Performs all transactions according to specified guidance and prepares all required documentation.
• Answers telephone calls taking messages, forwarding calls or providing assistance to customers as needed.
• Approves loans within specified limits or refers to specified lender for approval.
• Cross-trains in other areas in order to provide assistance. Provides back up as needed to insure quality customer service.

Operations:

• Participates in developing a teamwork atmosphere with co-workers as part of branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
• Has a clear understanding of banking regulations pertaining to deposit and loan products.
• Ensures all documentation on new loan and/or deposit accounts is complete and accurate according to policy.
• Maintains an organized and adequately supplied work area.
• Maintains compliance with Bank policies, procedures, goals and objectives. Adheres to procedures for customer confidentiality.

Enhances professional growth and development through participation in education programs, current literature, and in-service meetings, etc.

Qualifications

Skills

Required

COMPUTERSKILLS

Advanced

CUSTOMER SERVICE

Advanced

Education

Required

Diploma or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.