Bank Teller - Austin / Float

Stock Yards Bank & Trust; Austin (IN); On-site; USD 33,000 - 42,000; Full time

Job summary

Stock Yards Bank & Trust in Austin, TX is seeking a Service Associate I to complete face-to-face customer banking transactions, sell and cross-sell bank products, and provide exceptional service. This role requires a High School Diploma or GED, cash handling experience, strong communication, and the ability to work with others on a teller team; hours vary by branch, with Saturdays by rotation.

The position involves standing on the teller line, supporting daily branch operations and delivering

Qualifications

• High School Diploma or GED equivalent.
• Customer contact and cash handling experience.
• Good written and verbal communication skills.
• Professional appearance and demeanor.
• Ability to work well with others.
• Good math skills.
• PC proficient.

Responsibilities

• Exemplify our 212 commitment to service.
• Process deposits, withdrawals, cash checks and balance a cash drawer.
• Cash checks following SYB check cashing policy.
• Sell official checks.
• Process and balance teller work through image capture.
• Consultative selling – engaging customers and prospects to uncover needs and offer solutions.
• Assist with beginning, end of day and other operational duties as needed.
• Participate in weekly team meetings.

Skills

Customer service

Cash handling

Communication

Math skills

Teamwork

PC proficiency

Education

High School Diploma or GED Equivalent

Job description

Job Title

Service Associate I

FLSA Status

Non-Exempt

Department

Retail

Hours

Varies by branch location, Saturdays by rotation

Location

This position works at Austin on Monday, Thursday and Friday and floats on Tuesday and Wednesday

General Job Summary

To complete face-to-face customer banking transactions, sell and cross-sell bank products and services, and provide exceptional customer service.

Organizational Duties and Responsibilities

• Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.


• Supports all functions that maintain compliance with regulatory agencies.

Essential Duties and Responsibilities

• Exemplify our 212 commitment to service


• Process deposits, withdrawals, cash checks and balance a cash drawer


• Cash checks following SYB check cashing policy


• Sell official checks


• Process and balance teller work through image capture


• Consultative Selling – Engaging customers and prospects to uncover needs and offer solutions


• Assist with beginning, end of day and other operational duties as needed


• Participate in weekly team meetings

Working Conditions

Work on teller line, which will require long periods of standing

Minimum Job Requirements

Education

High School Diploma or GED Equivalent

Experience

Customer contact and cash handling experience

Specific Skills

• Good written and verbal communication skills


• Professional appearance and demeanor


• Ability to work well with others


• Good math skills


• PC proficient

Physical Requirements

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily sedentary work performed in an office environment


• Ability to sit for extended periods of time while working at a computer


• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment


• Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person


• Visual acuity sufficient to read computer screens, printed documents, and financial data


• Occasional standing, walking, bending, or reaching


• Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)