UNIVERSAL BANKER I

Southwest; Odessa, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Southwest in Odessa, TX seeks an Universal Banker I to provide superior customer service and handle teller transactions, deposits, and account openings. The role blends teller duties with platform banking and requires a professional, customer-focused mindset in a fast-paced branch environment.

You will promote banking products, assist customers with online banking, and process various transactions while ensuring accuracy and compliance with policies.

Qualifications

• High School Diploma or equivalent.
• Cash handling experience preferred.
• Familiarity with online banking, debit card processing, and basic bank product knowledge.
• Excellent customer service skills and problem-solving abilities.
• Ability to maintain professionalism in a fast-paced environment.
• Prior banking or customer service experience is a plus.
• Basic proficiency in Microsoft Office Suite.
• Basic math and problem-solving skills.
• Strong verbal and written communication skills.

Responsibilities

• Operates a teller station to serve customers by accepting deposits, verifying cash and endorsements, and providing receipts.
• Processes savings deposits, withdrawals, and loan payments; issues cashier's checks, money orders, and other bank products.
• Balances cash drawer daily and follows teller over/short policy; assists in branch opening and closing procedures.
• Opens new personal and business accounts.
• Delivers a consistent customer experience and promotes bank products; refers customers to appropriate personnel.

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

# UNIVERSAL BANKER IODESSA 42nd Street - ODESSA, TX 79762## OverviewPosition TypeFull Time## DescriptionThe Universal Banker I provides superior and quality customer service by processing transactions efficiently and accurately while actively engaging with customers to identify needs and offer banking solutions. This entry-level role serves as both a teller and a platform banker, performing a variety of banking functions. The Universal Banker I will typically work Monday through Friday, with rotating Saturday shifts as needed.**Key Responsibilities****Transaction Processing & Customer Service*** Operates a teller station to serve customers by accepting retail and commercial deposits, verifying cash and endorsements, and providing accurate receipts.* Identifies customers and processes check cashing, referring to officers for exceptions as required.* Processes savings deposits, withdrawals, and loan payments.* Issues cashier's checks, money orders, and other bank products.* Balances cash drawer daily and follows teller over/short policy.* Assists in branch opening and closing procedures as assigned.* Ensures compliance with security protocols and regulatory requirements.* All areas of customer service to include processing wires, disputes, issuing debit cards, etc.* Opens new personal and business accounts.**Customer Experience & Relationship Building*** Delivers a consistent and exceptional customer experience.* Makes a concentrated effort to resolve customer inquiries or issues promptly.* Actively promotes the bank’s products and services and refers customers to appropriate personnel.* Promotes and maintains positive relationships with customers, co-workers, and community members.**Operations & Compliance*** Complies with all department and bank policies and procedures.* Contributes to the achievement of individual, branch, and organizational goals.* Participates in training, meetings, and development opportunities as assigned.## Qualifications* High School Diploma or equivalent required* Cash handling experience preferred* Familiarity with online banking, debit card processing, and basic bank product knowledge.* Excellent customer service skills and problem-solving abilities.* Ability to maintain professionalism in a fast-paced environment.* Prior banking or customer service experience is a plus* Basic proficiency in Microsoft Office Suite* Basic math and problem-solving skills* Strong verbal and written communication skills