Universal Banker - 0012 BR Coursey Blvd-999 Corp Default

Business First Bank; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Business First Bank in Baton Rouge is looking for a Universal Banker who delivers high-quality customer service by handling transactions and needs assessments, including new account openings. You will be the first point of contact, recognizing opportunities to meet financial service needs while upholding bank policies.

You will help drive banking center and individual sales goals by cross-selling products, supporting campaigns, and maintaining relationships with customers, all while ensuring

Qualifications

• High School Diploma or GED is required.
• Minimum 2 years of personal banking or teller experience.
• Understanding deposits, lending products, credit products and services to open accounts or refer to specialists.
• Excellent verbal and written communication.
• Ability to build relationships and work in a team.

Responsibilities

• Acts as the customers' first point of contact with the Bank, serving total financial service needs.
• Perform transaction processing, new account sales, customer service and referrals.
• Support sales objectives and campaigns by cross-selling Bank products to expand and maintain relationships.
• Assist management with day-to-day transactions, preparing reports and resolving issues.
• Comply with Bank policy and follow procedures to meet state and federal regulations.
• Maintain knowledge of internal security policies and client confidentiality.

Skills

Customer service

Relationship building

Communication skills

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

Teller systems basics

Job description

Summary

The Universal Banker provides high-quality customer service by meeting the needs of customers in an efficient and friendly manner while both servicing transactions and handling needs assessment and new account opening. The candidate must be enthusiastic about developing and maintaining relationships with customers in order to achieve banking center and individual sales goals and objectives.

Summary

The Universal Banker provides high-quality customer service by meeting the needs of customers in an efficient and friendly manner while both servicing transactions and handling needs assessment and new account opening. The candidate must be enthusiastic about developing and maintaining relationships with customers in order to achieve banking center and individual sales goals and objectives.

Specific Job Duties

• Acts as the customers' first point of contact with the Bank, by serving the customers' total financial service needs by recognizing and uncovering opportunities and contributing directly to the success of the banking center.
• Responsible for a broad range of basic to moderate activities in the banking center including:
  • transaction processing,
  • new account sales,
  • customer service, and,
  • referral generation.
• Supports the Banks' sales objectives and campaigns by selling and cross-selling Bank products in order to expand and maintain existing relations while processing transactions.
• Assists the banking center management with day-to-day transactions, including but not limited to:
  • approving transactions,
  • preparing reports, and,
  • researching and resolving issues as well as responding to all customer inquiries.
• Complies with Bank policy and follows procedures to include state and federal banking regulations.
• Maintains knowledge of all internal security policies and procedures.
• Maintains client confidentiality and ensures top level client service in handling all transactions professionally.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Job Requirements

• High School Diploma or GED.
• Must have a minimum of 2 years of prior personal banking or teller experience with major emphasis on customer service.
• Understands basic knowledge of bank deposits, lending products, credit products, and services to open accounts or refer customer to specialists in other departments.
• Excellent customer service skills that include above average verbal and written communication.
• Relationship building, collaboration and teamwork.
• Problem solving skills.
• Teller and systems training and new account opening.

b1BANK is an Equal Opportunity Employer.