Universal Banker: Hybrid Teller & Personal Banking Pro

Beacon-Bank; East Longmeadow (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beacon Bank in East Longmeadow, MA is hiring a Universal Banker responsible for performing teller and personal banking duties. You will deliver exceptional service, process transactions, open accounts, and cultivate customer relationships while promoting Beacon Bank’s products and services.

The role requires compliance with bank policies, strong communication, and ability to work flexible hours including Saturdays.

Qualifications

• High school diploma or equivalent required; associate degree or banking courses preferred.
• Prior teller or sales experience in a goal-oriented environment.
• Excellent oral and written communication skills; basic computer skills including MS Office.

Responsibilities

• Provide an outstanding customer experience at all points of contact.
• Build, retain, and expand customer relationships by recommending products and services.
• Educate and assist clients with digital banking services and promote convenient banking options.
• Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
• Process financial transactions, including deposits, withdrawals, check cashing, loan payments, and other services.
• Back up Teller Supervisors and participate in branch meetings.

Skills

Customer service

Sales

Communication

Cash handling

Banking knowledge

Education

High school diploma or equivalent

Associate’s degree or banking courses preferred

Tools

Microsoft Office

Job description

Beacon Bank in East Longmeadow, MA is hiring a Universal Banker responsible for performing teller and personal banking duties. You will deliver exceptional service, process transactions, open accounts, and cultivate customer relationships while promoting Beacon Bank’s products and services.

The role requires compliance with bank policies, strong communication, and ability to work flexible hours including Saturdays.