Customer Banking Specialist: Teller + Personal Banker

Beacon Bank; Springfield (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beacon Bank in Springfield, MA is seeking a Universal Banker to perform Teller and Personal Banking Representative duties, delivering exceptional service while processing transactions, opening accounts, and growing customer relationships. Promote digital banking and ensure regulatory compliance.

The role requires strong communication, cash handling accuracy, and flexibility, including Saturdays. Knowledge of banking products and a customer-focused approach is essential for success.

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• Prior teller or sales experience in a goal-oriented environment.
• Excellent oral and written communication skills; basic computer skills.

Responsibilities

• Provide outstanding customer experience at all points of contact.
• Build and expand customer relationships by recommending products and services.
• Educate clients on digital banking services and options.
• Handle complex customer issues and resolve service concerns.
• Process deposits, withdrawals, check cashing, loan payments, and other transactions.
• Accurately perform account opening procedures and maintenance requests.
• Follow bank policies, ensure security of assets, and maintain customer confidentiality.

Skills

Superior customer service

Sales

Communication

Interpersonal skills

Time management

Detail-oriented

Problem solving

Teamwork

Leadership

Customer-focused

Education

High School diploma or equivalent

Associate’s degree preferred

Banking courses

Tools

Microsoft Office

Job description

Beacon Bank in Springfield, MA is seeking a Universal Banker to perform Teller and Personal Banking Representative duties, delivering exceptional service while processing transactions, opening accounts, and growing customer relationships. Promote digital banking and ensure regulatory compliance.

The role requires strong communication, cash handling accuracy, and flexibility, including Saturdays. Knowledge of banking products and a customer-focused approach is essential for success.