Hybrid Banker: Teller & Personal Banking Expert

Beacon Bank; North Adams (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beacon Bank in North Adams, MA is seeking a Universal Banker to perform Teller and Personal Banking Representative duties. You will deliver exceptional customer experiences, process transactions, open new accounts, and proactively develop relationships.

You will promote Beacon Bank's products and services, support digital banking engagement, and ensure compliance with bank policies and regulatory requirements while working in a supportive branch environment.

Qualifications

• High school diploma or equivalent required; associate's degree or banking courses preferred.
• Proven cash handling and customer service experience.
• Knowledge of bank products, services, and operating procedures.
• Excellent oral and written communication skills.
• Detail-oriented with strong organizational and time management skills.

Responsibilities

• Provide outstanding customer experience at all points of contact.
• Build, retain, and expand customer relationships by recommending products and services.
• Educate clients with digital banking services and options.
• Handle complex customer issues, explain bank policies and resolve concerns.
• Process financial transactions, deposits, withdrawals, check cashing, loan payments, and other services.
• Maintain and balance a cash drawer daily.
• Assist with daily branch responsibilities to ensure balancing and timely delivery of work.
• Provide backup support to Teller Supervisors and participate in branch meetings.
• Accurately perform account opening procedures and maintenance requests.
• Follow all bank policies and procedures, including security of assets and confidentiality of information.
• Ensure compliance with banking regulations, including BSA/AML.
• Act as deterrent to robbery and fraud by adhering to procedures.

Skills

Superior customer service

Strong communication

Identify customer needs

Prioritize workflow

Goal-oriented

Analyze and resolve issues

Education

High school diploma or equivalent

Associate's degree or banking courses preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Beacon Bank in North Adams, MA is seeking a Universal Banker to perform Teller and Personal Banking Representative duties. You will deliver exceptional customer experiences, process transactions, open new accounts, and proactively develop relationships.

You will promote Beacon Bank's products and services, support digital banking engagement, and ensure compliance with bank policies and regulatory requirements while working in a supportive branch environment.