Universal Banker - Hays, KS

Emprise Bank; Hays (KS); On-site; USD 35,000 - 52,000; Full time

Job summary

Emprise Bank in Hays, KS is seeking a Universal Banker to engage customers and build lasting relationships while promoting banking products. You will process transactions, balance cash, and ensure compliance with controls and policies in a customer‑facing retail role.

The role emphasizes delivering clear product information, driving opportunities, and collaborating with retail teams to support community financial goals.

Qualifications

• Exemplary customer service experience
• Confident and articulate communication skills
• Strong attention to detail
• Analytical and critical thinking skills
• Sound and accurate judgement to support decision making
• Superb time management skills
• Ability to build relationships with associates, customers, vendors, and community
• Commitment to Emprise values and continuous development

Responsibilities

• Provide clarity on banking products with simple, knowledgeable guidance
• Develop business through promotion of products/services and cross‑department collaboration
• Initiate and maintain customer contact via multiple channels
• Process transactions and balance cash drawer accurately
• Mitigate risk by following controls, regulations, procedures, and audits
• Perform other duties as assigned within scope

Skills

Customer service

Communication

Attention to detail

Analytical thinking

Judgement

Time management

Relationship building

Diversity awareness

Education

High School Diploma or equivalent

Tools

Server-based applications

Job description

At Emprise Bank, everything we do is focused on empowering the neighborhoods, businesses, and people in our communities to thrive. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.

We are seeking a Universal Banker to join our team at Hays. This role plays an integral part of our retail team by engaging with customers and fostering ongoing relationships that improve customer commitment, recommend products based on financial profiles, and process customer transactions. This person will partner, support, and develop effective relationships with bank customers, partners, and teammates.

A successful candidate will have:

• Exemplary customer service experience
• Confident and articulate communication skills
• Strong attention to detail
• Analytical and critical thinking skills
• Sound and accurate judgement to support decision making
• Superb time management skills
• The ability to effectively build and maintain relationships with Emprise associates, customers, vendors, and others within the community
• An understanding of and commitment to our values
• Attitude and aptitude to engage in continuous development

Essential functions of the role:

• Deliver clarity to customers on banking products by providing simplicity, knowledge, and know-how
• Continuously seek sales opportunities, develop business through promotion of products and services, and collaborate with other retail departments to fulfill identified financial opportunities
• Initiate and maintain customer contact through a variety of methods
• Process customer transactions and balance cash drawer
• Mitigate customer and bank risk by ensuring compliance with internal controls, banking regulations, operational and security procedures, and audit policies
• Other duties as assigned within the scope and responsibility of the job

Requirements

• High School Diploma or equivalent required
• 2+ years of customer service experience required
• 1+ years of bank teller experience required
• Successfully pass a credit check required
• Proficiency with large server based applications and typical desktop software required

Hours: 40 hours per week

Monday - Friday: 8:00am-5:45pm (hours will vary)

Saturday: 8:30am-12:15pm (rotating)

Benefits

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success.

At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

To learn more, please visit our website at www.emprisebank.com.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.

Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.