Float Teller (Wichita, KS)

Emprise Bank 2; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Emprise Bank is seeking a Float Bank Teller to join our team and deliver an extraordinary customer experience. As a trusted adviser and product expert, you will recommend banking solutions and support customers across locations.

The role requires strong customer service, clear communication, detail orientation, and initiative. You will work at various locations to support staffing and ensure consistency with Emprise's values and service standards.

Qualifications

• High school diploma or equivalent required.
• 1+ years of previous customer service experience preferred.
• One year of previous banking experience required.
• Proficiency with Microsoft Office products preferred.

Responsibilities

• Drive an experience that is personal and relevant across all touchpoints by engaging customers according to benchmark standards.
• Foster ongoing relationships that improve customer commitment.
• Respond to customer requests and issues, escalating as needed; ensure customers are aware and knowledgeable of all avenues to bank with Emprise.
• Partner and develop effective relationships with branch customers, partners, and teammates.
• Ongoing education of Emprise products, services, and digital capabilities.
• Project a favorable image of the bank.
• Work at various locations to support staffing as needed.

Skills

Customer service

Communication

Attention to detail

Initiative

Adaptability

Education

High school diploma

Tools

Microsoft Office

Job description

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.

We are currently seeking a Float Bank Teller to join our team. As a Teller, you will have the opportunity to work in a professional environment while having direct contact with our valued customers. As a trusted customer adviser and product expert, you will be able to recommend products and services to provide a better banking experience for our customers.

A successful candidate will have:

• Exemplary customer service experience
• Confident and articulate communications skills
• Initiative and strong work ethic
• Strong attention to detail
• An understanding of and commitment to our values
• Attitude and aptitude to engage in continuous development

Essential functions of the role:

Customer Service

• Drive an experience that is personal and relevant across all touchpoints by engaging customers according to benchmark standards
• Foster ongoing relationships that improve customer commitment
• Respond to customer requests and issues, escalating as needed; ensure customers are aware and knowledgeable of all avenues to bank with Emprise
• Partner and develop effective relationships with branch customers, partners, and teammates
• Ongoing education of Emprise products, services, and digital capabilities
• Project a favorable image of the bank
• Work at various locations to support staffing as needed

Quality and Efficiency

• Process customer transactions and handle money accurately
• Balance cash drawer daily
• Mitigate customer and bank risk by ensuring compliance with internal controls, banking regulations, operational procedures, security procedures, and audit policies

Product Promotion

• Recommend bank products to customers
• Ongoing education of Emprise products, services, and digital capabilities
• Seek opportunities through customer relationships and conversations
• Other duties as assigned within the scope and responsibility of the job

Requirements

• High school diploma or equivalent required
• 1+ years of previous customer service experience preferred
• One year of previous banking experience required
• Proficiency with Microsoft Office products preferred

Hours: (40 hours per week)

Monday – Friday: 7:30am-6:15pm (hours will vary)

Saturday: 8:30am-12:15pm (rotating)

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success.

At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.

Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.