Banking & Customer Solutions Specialist

Emprise Bank; Hays (KS); On-site; USD 35,000 - 52,000; Full time

Job summary

Emprise Bank in Hays, KS is seeking a Universal Banker to engage customers and build lasting relationships while promoting banking products. You will process transactions, balance cash, and ensure compliance with controls and policies in a customer‑facing retail role.

The role emphasizes delivering clear product information, driving opportunities, and collaborating with retail teams to support community financial goals.

Qualifications

• Exemplary customer service experience
• Confident and articulate communication skills
• Strong attention to detail
• Analytical and critical thinking skills
• Sound and accurate judgement to support decision making
• Superb time management skills
• Ability to build relationships with associates, customers, vendors, and community
• Commitment to Emprise values and continuous development

Responsibilities

• Provide clarity on banking products with simple, knowledgeable guidance
• Develop business through promotion of products/services and cross‑department collaboration
• Initiate and maintain customer contact via multiple channels
• Process transactions and balance cash drawer accurately
• Mitigate risk by following controls, regulations, procedures, and audits
• Perform other duties as assigned within scope

Skills

Customer service

Communication

Attention to detail

Analytical thinking

Judgement

Time management

Relationship building

Diversity awareness

Education

High School Diploma or equivalent

Tools

Server-based applications

Job description

Emprise Bank in Hays, KS is seeking a Universal Banker to engage customers and build lasting relationships while promoting banking products. You will process transactions, balance cash, and ensure compliance with controls and policies in a customer‑facing retail role.

The role emphasizes delivering clear product information, driving opportunities, and collaborating with retail teams to support community financial goals.