Universal Banker (Float) – Customer-Centric Banking & Sales

Dime Bank; Norwich (CT); On-site; USD 28,000 - 45,000; Full time

Job summary

Dime Bank is seeking a Universal Banker (Float) to support Norwich and Greater Hartford areas. You will handle routine transactions, open/close accounts, and promote cross-sell opportunities while delivering outstanding customer service.

As part of Retail Banking, you will build relationships, meet sales goals, and coordinate with partners for mortgages and financial products. This role requires regulatory compliance and strong communication skills, with a focus on accuracy and customer

Qualifications

• Requires a high school diploma or GED.
• Strong knowledge of financial products, banking regulations, and NMLS registration under the SAFE Act; background/credit check.
• Two or more years of experience in a retail environment with sales and cash handling.
• Adherence to compliance of all applicable Federal and State bank regulations, as well as Dime Bank policies and procedures.
• Effective selling, cross-selling, referral skills.
• Excellent verbal and written communication; strong interpersonal and customer relationship building skills.
• Strong problem-solving and negotiation skills.
• Ability to prioritize, handle multiple tasks, and work independently.

Responsibilities

• Achieve operational (as provided by the VP, Retail Operations Manager) and revenue (as provided by the VP, Retail Sales Manager) benchmarks.
• Explain, promote, sells, and/or cross-sell products and services based on customers’ needs and meet defined goals.
• Retain/acquire business relationships through active calling of existing customers and prospects; refer to partner experts for mortgages and loans.
• Serve as a primary contact for customers; perform routine account transactions and assist inquiries.
• Use problem-solving and judgment to resolve customer issues and requests.
• Meet branch ops and security requirements, balance cash vaults and ATMs, comply with regs and policies.
• Obtain/maintain a unique NMLS number and participate in community activities.
• Perform other duties essential to branch operations.

Skills

Sales & cross-selling

Customer service

Interpersonal skills

Communication skills

Problem-solving

Negotiation

Multi-tasking

Education

High school diploma or GED

Tools

NMLS registration

Job description

Dime Bank is seeking a Universal Banker (Float) to support Norwich and Greater Hartford areas. You will handle routine transactions, open/close accounts, and promote cross-sell opportunities while delivering outstanding customer service.

As part of Retail Banking, you will build relationships, meet sales goals, and coordinate with partners for mortgages and financial products. This role requires regulatory compliance and strong communication skills, with a focus on accuracy and customer