Universal Banker (Float)

QNBT; North Augusta (GA); On-site; USD 36,000 - 52,000; Full time

Job summary

Queensborough National Bank & Trust is seeking a versatile Banking Associate to deliver prompt, professional service at our North Augusta branch. You will advise customers on banking solutions, process transactions, and support branch operations with accuracy and courtesy.

The role requires strong interpersonal skills, familiarity with Microsoft Office, and the ability to cross-train as CSR and Head Teller to meet sales and service goals while maintaining compliance with bank policies.

Qualifications

• High School diploma or higher.
• Bachelor's or better in Finance or related field preferred.
• Some college or better in Accounting.
• 2 years Teller/Personal Banker experience preferred.
• Knowledge of bank products, services, and regulations.

Responsibilities

• Performs sales, service, and financial activities with all clients
• Maintains client conversations to identify financial needs and solutions
• Supports branch operations and documentation for performance tracking
• Offers information on bank products to strengthen banking relationships
• Ensures compliance with bank policies and security measures

Skills

Interpersonal

Microsoft Office Suite

Professionalism

Team Player

Detail Oriented

Leader

Education

High School or better

Bachelor's or better in Finance or related field

Some college or better in Accounting

Job description

Provides services to customers in a prompt, professional, and courteous manner while maintaining the confidentiality of the bank’s records and customer transactions. Educates customers about our sales and service delivery options and refers the appropriate products and services matching the clients’ needs based upon the client conversation. Also responsible for processing regular transactions, such as receiving and paying out money and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly, and accurate manner. Float positions are assigned to a home branch and will travel to other branches in the market as needed. This position will also require cross training as CSR and Head Teller.

Essential Duties and Responsibilities:

• Performs sales, service, and financial activities with all clients
• Conducts and completes client conversation with each client to identify financial needs and potential financial solutions
• Performs intermediate duties and support related to branch’s operational activities and financial services
• Offers information on bank products and services that can benefit the customer and enhance the banking relationship through the client conversation
• Completes all sales and referral activity documentation to provide a record for performance tracking and assist in targeting future sales efforts
• Receives checks and cash for deposit, verifies deposit amounts, and examines checks for endorsement and negotiability, and issues negotiable items
• Performs special tasks such as preparing official checks, processing cash advance, accepting loan payments, redeeming savings bonds, and scanning daily transactions with accuracy
• Business development with consumers and small business prospects
• Generates new business to assist in meeting branch and individual sales, service, and referral goals
• Adheres to and completes all transactions in accordance with bank policies, procedures, and security measures to protect customers and avoid losses or penalties to the bank

Demonstrates a positive and helpful attitude toward customers and teammates throughout the bank

• Cross trains for dual functions within the branch

Assists Branch Manager with other duties and assignments as requested or necessary

• Responsible for compliance with all regulations, laws, and bank policies and procedures that pertain to day-to-day job responsibilities
• Responsible for maintaining a working knowledge of all compliance regulations pertinent to assigned duties by successful completion of any courses assigned on a timely basis
• Responsible for adherence to Queensborough’s Code of Professional Ethics and Conduct, as well as observing and promoting compliance with the Code among fellow bank personnel, customers, and vendors

Qualifications

Skills

Required

Interpersonal

Expert

Microsoft Office Suite

Expert

Preferred

Professionalism

Expert

Behaviors

Required

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Preferred

Leader

Inspires teammates to follow them

Education

Required

High School or better.

Preferred

Bachelors or better in Finance or related field.

Some college or better in Accounting.

Experience

Required

General business and financial knowledge

Effective decision-making and problem-solving skills

Preferred

2 years:

Demonstrated Teller and Personal Banker experience (preferred)

Knowledge of bank products, services, departments, and state and federal regulations preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.