Relationship Banker II - Floater

Trustmark National Bank; Sugar Land (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Trustmark National Bank is seeking a Relationship Banker II - Floaters to identify customer needs and match them with suitable bank products, travel between branches, and drive sales through proactive service.

Candidates should have strong customer service and sales experience, with cash handling responsibilities and the ability to manage multiple branch locations as needed.

Qualifications

• High school diploma or equivalent is required.
• Ability to meet sales goals in a retail environment.
• Basic computer skills and ability to learn internal technology systems.
• Understanding of basic math concepts and principles.
• Strong interpersonal and communication skills both verbal and written.

Responsibilities

• Identify customer needs and refer to appropriate products and services.
• Service, sell, and cross-sell deposits, loans, and other products.
• Safeguard assets and process transactions accurately.
• Maintain and balance a cash drawer; cash handling expected.
• Open, close, and maintain customer accounts.
• Travel between branch locations and support other bankers as needed.

Skills

Sales goals

Customer service

Cash handling

Communication

Time management

Attention to detail

Professional appearance

Face-to-face service

Sales experience

Education

High school diploma or equivalent

Four-year college education or equivalent work experience

Supervisory experience preferred

Tools

Internal technology systems

Job description

Overview

Relationship Bankers are responsible for identifying customer needs and matching them with the appropriate bank products and services to enhance a current or prospective customer's satisfaction, loyalty, and financial well-being. Utilizing proactive sales/service efforts coupled with the recognition of referral opportunities, Relationship Bankers will deepen customer relationships while also processing a variety of cash and non-cash transactions. (Duties may vary from branch to branch)

Relationship Banker II - Floaters will travel between assigned branch locations.

Responsibilities

• Identify customer needs and make the appropriate referrals through proactive sales/service efforts.
• Service, sell, and cross-sell deposit accounts, loan products, insurance products, cash management services, etc.
• Continually safeguard the bank's assets and security of the working environment while processing transactions accurately (deposits and withdrawals for transaction accounts, collection items, wire transfers, credit card transactions, and loan payments).
• Maintain and balance a cash drawer. Abundant cash handling is expected.
• Open, close, and maintenance accounts.
• Must achieve sales and referral goals quarterly while providing excellent customer service and utilizing opportunities to transform service into sales.
• Making outreach calls to customers and/or prospects.
• Meet and greet public in a professional manner that reinforces Trustmark's service standards.
• All work must be performed within the bank's guidelines, policies, procedures, and standards of performance.
• Maintain and balance a cash drawer. Cash handling is expected.
• Potentially manage, coach, and provide training for other Relationship Bankers and/or Tellers; manage scheduling and overtime, conduct required meetings, jointly complete performance appraisals, and delegate additional duties as required.
• Processing oversight and responsibility to review/approve various transactions, such as night drop contracts/logs, ATM deposits, collection items, money orders, official checks, and cash drawers.
• Potential for cash shipment and vault management.
• Potential for loan origination responsibilities and administration thereof.
• Perform additional duties as assigned.
• Travel between branch locations

Qualifications

• High school diploma or equivalent is required
• Ability to meet sales goals in a retail environment
• Basic computer skills and the ability to learn internal technology systems to perform work tasks
• Understanding of basic math concepts and principles
• Must pass appropriate assessment tests
• Strong interpersonal and communication skills both verbal and written
• Time management skills
• Detail oriented - must be able to process transactions accurately and efficiently
• Ability to display professional appearance and mannerisms
• Experience in maintaining and balancing a cash drawer preferred
• Minimum twelve (12) months face-to-face customer service experience
• Minimum twelve (12) months sales experience
• Exceptional customer service and sales skills
• Four-year college education or equivalent work experience preferred
• Supervisory experience preferred
• Working knowledge of the banking industry and its processes preferred