Floating Personal Banker Supervisor

First Bank; West Chester (Chester County); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

401k plan

Job summary

First Bank is seeking a Floating Personal Banker Supervisor to provide exceptional sales and service to existing and prospective customers. They will lead a cohesive team, promote a positive work environment, and travel periodically to different locations while upholding operational standards.

This role delivers leadership, conflict resolution, and process improvement to Personal Bankers. In the absence of the Branch Manager, they oversee branch operations, sales management, and productivity to

Qualifications

• Experience in retail banking or financial services is preferred.
• Ability to meet sales referrals and cross-sell products.
• Strong interpersonal skills and a professional appearance.

Responsibilities

• Promotes bank products and handles customer inquiries in a professional manner.
• Meet sales referrals and cross-sell banking services to customers.
• Participates in internal and external sales activities and community events.
• Ensure quality customer service and adherence to bank standards.
• Establishes customer identity per guidelines and complies with procedures.
• Supervise, coach, and develop Personal Bankers.
• Assist with daily branch operations, audits, and opening/closing tasks.
• Support branch management in sales and productivity targets.

Skills

Customer service

Sales/referrals

Leadership

Communication

Team supervision

Education

High school diploma/GED

Job description

Our goal is to hire and retain talented people with engaging personalities and exceptional work ethics. We believe in recognizing and rewarding employees who consistently perform at a high level.

We offer competitive salaries based upon experience and a comprehensive benefits package upon satisfying eligibility conditions, including health and dental insurance, life insurance, short term and long term disability, and the Bank's 401k Plan.

Position Summary

The Floating Personal Banker Supervisor provides exceptional sales and service to existing and prospective customers. Assists in creating and fostering a cohesive team and promoting a positive work environment, with periodic travel to different locations. Demonstrate sound judgement and accountability with operational standards. They will provide leadership, conflict resolution, process improvement and communication to the Personal Bankers. In the absence of the Branch Manager or Assistant Branch Manager, will be responsible for overall branch management including but not limited to operations, sales management and productivity.

Duties & Responsibilities

• Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services in a positive professional and efficient manner.
• Meet sales referrals and cross-selling goals; knows the features and benefits of all products and services to satisfy the needs of the customers.
• Participates in both internal and external sales activities including community and networking events
• Assures quality of customer service and adherence to bank standards.
• Establishes customer identity according to established guidelines and adheres to all other compliance procedures.
• Assists with supervision, coaching and development of Personal Bankers.
• Handling daily branch proofs, including the ATM and Vault.
• Performing Audits
• Participate in the daily branch opening and closing
• Decision overdraft report in absence of Manager or Assistant Manager.
• Maintain customer confidence and protect the bank by adhering to all policies and procedures.
• Assumes additional responsibilities as required
• Assists with supervision, coaching and development of Personal Bankers.

Qualifications

• High school diploma/GED
• Two or more years of related experience in Financial Services industry
• Basic knowledge of retail product philosophy, policy, procedures, documentation and systems
• Thorough knowledge of all retail products and services
• Proven customer service and interpersonal skills
• Effective selling and referral skills
• Strong verbal and written communication skills
• Ability to work a schedule that includes Saturdays

First Bank is an EEO/AA Employer, M/F-Disabled-Veteran and LGBTQ+ can apply to our company for employment opportunities.