Universal Banker

First-Federal-Bank; Erwin (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

First Federal Bank is seeking a Universal Banker to provide exceptional service and promote banking products. You will open and maintain deposit accounts for individuals and businesses, process transactions accurately, and contribute to growth through client outreach.

In this role you will handle teller operations, assist with account openings, cross-sell services, and support day-end processes while safeguarding customer information and adhering to bank policies.

Qualifications

• High school diploma or GED required.
• Experience in retail sales or customer service.
• Strong customer service and problem-solving skills.
• Effective verbal and written communication.
• Ability to handle and protect sensitive information.
• General knowledge of banking principles and fundamentals.
• Availability.

Responsibilities

• Teller Operations: support head teller and serve as first-line for teller line operations.
• Deliver professional, courteous service and timeliness in customer interactions.
• Process transactions: checks, deposits, withdrawals, loan payments, wire transfers, cashier's checks, stop payments.
• Follow bank policies, protect customer confidentiality and security protocols.
• Meet product referral and cross-selling targets to support growth.
• Balance cash drawer and perform day-end processing and reports.
• Open new accounts for consumers and businesses; service existing accounts.
• Resolve issues to ensure client satisfaction and retention.
• Conduct outreach to prospective clients and cross-sell products.
• Support branch goals related to loans, deposits, and income growth.
• Perform additional duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Retail sales

Attention to detail

Education

High school diploma or GED

Job description

Job Posting: Universal Banker

Summary

Provide exceptional, professional service to clients by understanding and promoting banking products and services. Accurately and efficiently process client transactions while ensuring full compliance with company policies and regulations. Open and maintain deposit accounts for both consumers and businesses, and contribute to the Bank’s success through business development initiatives and client outreach. Assist clients in achieving their financial goals and objectives.

Essential Duties and Responsibilities

Teller Operations (50%)

• Support the head teller as needed.
• Serve as the first line of support for teller line operations.
• Deliver professional, courteous service by promptly acknowledging customers, maintaining a friendly demeanor, and ensuring customer satisfaction.
• Accurately process a variety of transactions, including check cashing, deposits, savings withdrawals, loan payments, wire transfers, cashier’s checks, and stop payments.
• Follow all bank policies, procedures, and security protocols, while maintaining customer confidentiality.
• Meet performance standards for product referrals and cross-selling to support the Bank’s growth objectives.
• Process mail, night depository, and ATM deposits.
• Balance cash drawer and account for cash assets daily.
• Assist with special day-end processing and generate daily reports.

Customer Service (30%)

• Open new accounts for consumers and businesses, ensuring a seamless onboarding experience.
• Service existing accounts, addressing client needs and requests promptly.
• Resolve product or service issues with a focus on client satisfaction and retention.

Business Development (10%)

• Conduct outreach to prospective clients, businesses, and existing customers.
• Promote and cross-sell the Bank’s products and services based on client needs.
• Proactively profile customers to identify and match financial solutions to their needs.

General Responsibilities (10%)

• Provide personalized, relationship-based banking services to both current and potential clients.
• Support branch goals related to loans, deposits, and income growth.
• Perform additional duties as assigned by the supervisor.

Required Qualifications

• High school diploma or GED.
• Previous experience in retail sales or customer service.
• Strong customer service and problem-solving skills.
• Effective verbal and written communication skills.
• Ability to handle and protect sensitive information.
• General knowledge of banking principles and fundamentals.
• Availability

EQUAL OPPORTUNITY EMPLOYER

First Federal is an EEO employer – M/F/Vets/Disabled