Universal Banker

FirstBank; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

FirstBank in Memphis, TN is seeking a Universal Banker to deliver service excellence through accurate transaction processing, needs discovery, and effective cross-selling of bank products.

The role emphasizes identifying customer needs, assisting with transactions, and building relationships with local businesses while supporting branch operations and adhering to policies and risk controls. A high school diploma and banking experience are required; notary is preferred.

Qualifications

• Identify customer needs and recommend bank products using guidelines and service standards.
• Refer customers to appropriate Bank partners as needs dictate.
• Answer inquiries and explain services, including balances, history, charges, and rates.
• Build relationships and help achieve branch targets for new accounts and teller operations.
• Model consistent, distinctive service in all customer interactions.

Responsibilities

• Identify customer needs and guide product recommendations.
• Assist customers with transactional needs and inquiries.
• Support branch operations with teller and Financial Service Representative duties as needed.
• Build relationships with community businesses and consumer clients to achieve targets.
• Adhere to security, controls, and risk management policies.

Skills

Customer needs assessment

Cross-selling

Excellent communication

Cash handling

Attention to detail

Education

High school diploma

Job description

Position Summary

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank's needs discovery process.

Essential Duties & Responsibilities:

• Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate.


• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.


• Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed.


• Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations.


• Model consistent, distinctive service to all customers when delivering the FirstBank service experience.


• Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.


• Regular and reliable attendance.


• Perform other duties as assigned.

Qualifications:

Education

• High school diploma or the equivalent required

Experience

• Minimum of one year, with specific bank experience preferred

Certifications and Licenses

• Notary preferred