Universal Banker: Elevate Sales, Service & Digital Banking

M&T Bank Corporation

Hagerstown (MD)

On-site

USD 26,000 - 43,000

Full time

6 days ago

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Job summary

M&T Bank Corporation is seeking a Bank Teller in Hagerstown, MD. This role focuses on delivering exceptional customer service, educating clients on Consumer and Business Banking products, and promoting digital banking tools. You will handle transactions, resolve issues, and support branch sales, with adherence to AML/KYC processes and compliance.

The position emphasizes customer-centric service, effective communication, and teamwork in a fast-paced branch environment.

Qualifications

High school diploma or GED and 1 year retail sales or customer service experience.
Strong verbal communication skills and interpersonal abilities.
Ability to handle difficult customer conversations with empathy.
Proficient with internet-based tools and basic banking tech.

Responsibilities

Educate customers and explain Consumer and Business Banking features and benefits.
Engage customers to bank with us and promote digital capabilities.
Follow sales processes and provide customer-focused guidance.
Identify opportunities, refer to banking partners when appropriate.
Verify AML/KYC processes and resolve account-related issues.
Log customer interactions and support branch operations.