Universal Banker: Drive Member-Focused Financial Freedom

Fairwinds-Credit-Union; Sanford (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

11 paid holidays

6% 401(k) match

Health Savings Account contribution

Maternity leave program

Medical, dental, vision, disability, &

Job summary

FAIRWINDS Credit Union in Sanford, FL is seeking a Member Service Specialist (Universal Banker) for the Downtown Sanford branch. You’ll handle teller and platform transactions, open accounts, and recommend products to help members achieve financial freedom.

In this on-site role, you’ll build relationships through consultative conversations, refer loans, deposits, investments, and digital tools, and support branch goals with service excellence and compliance.

Qualifications

• Demonstrated experience in a member-facing banking role.
• Familiarity with lending products and services is preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Handle all teller and platform transactions accurately and efficiently.
• Open new accounts and recommend relevant products and services.
• Build trust through consultative conversations leading to long-term financial success for members.
• Proactively refer deposit accounts, loans, investments, and digital banking tools.
• Generate loan opportunities through inbound, outbound, and referral-based efforts.
• Provide prompt support for service needs such as account maintenance and issue resolution.
• Educate members on self-service tools (online banking, mobile apps, ATMs).
• Serve as a keyholder when needed and support branch opening/closing and custody tasks.
• Maintain compliance with policies, procedures, and security standards.

Skills

Customer service

Lending experience

Communication

Problem-solving

Organizational skills

Job description

FAIRWINDS Credit Union in Sanford, FL is seeking a Member Service Specialist (Universal Banker) for the Downtown Sanford branch. You’ll handle teller and platform transactions, open accounts, and recommend products to help members achieve financial freedom.

In this on-site role, you’ll build relationships through consultative conversations, refer loans, deposits, investments, and digital tools, and support branch goals with service excellence and compliance.